Rick Bushell was a co-founder and CTO of Insightful Solutions, and joined the Fonality management team with the acquisition of Insightful in September 2007. Working on a daily basis implementing, customizing, enhancing, and integrating SugarCRM systems, Rick is an internationally recognized expert in SugarCRM, and regularly delivers technical training to developers in Australia as well as to clients in New Zealand, Singapore and the US. Previously, he worked as software and product development manager for Billback systems, and has over 15 years experience in software architecture design and software development management. Rick has an Honors Degree in Computer Science from the University of Sydney.