"It seemed too good to be true for the price... PBXtra is easy to deploy and maintain. I set up the phones and server and Fonality support staff took care of the rest."— Durand and Associates. Saint Paul, MN
Free Installation Support
When you purchase Fonality PBXtra, you receive 2 hours of free installation support. Support professionals ensure that your Fonality PBXtra server is installed correctly (in accordance with the "PBXtra Installation Guide"), and that you are able to place calls. You also receive basic training on the web-based admin panel and user panel.
"We are extremely impressed and thankful for the immediate attention the Fonality tech support staff has provided during and after business hours."— eCom Electronics, Brooklyn, NY
24/7 Emergency Support
The Fonality PBXtra Emergency Service Hotline is always available for critical support. And we mean always. If your system goes down, you don't have a dial tone, or you can't make calls for any reason, our team is here to help 24 hours a day, 7 days a week.
"We LOVE Fonality! They continue to update their software so you are never obsolete!"— Cline Computers, Richland, WA
Free Software Updates
We proactively monitor and maintain your system around the clock, and ensure that you're always up to date with the latest features and upgrades.
"Fonality offered a flat annual maintenance fee and unlimited support cases, which made it easy for us to plan. Their professional service fees for customizations were very reasonable."— STS Holdings, Jensen Beach, FL
Annual Support Plans
Purchasing a support plan for your Fonality PBXtra system gives you unfettered access to a professional support team that will help you with all your issues and questions. Submit tickets anytime through our automated ticketing system a.k.a. our "supportal." Our support team systematically manages, prioritizes, and tracks supportal tickets. Of course, highest priority tickets get addressed by our senior level Customer Care Engineers first. Whether you use phone or email, our support team is committed to providing you with a level of support that will serve to remind you why you purchased Fonality PBXtra in the first place.*
* Read our Annual Software Maintenance and Support Agreement for details.
