Auto-Receptionist

This feature lets callers "Press 1 for Support" or "Press 2 for Sales." Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.

Groups & Permissions

Create custom extension groups based on departments or any other organizational structure. Groups allow you to give some employees permission-based features while restricting others.

Scheduler & Night Mode

Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on nights, weekends and holidays, with different options for your callers to choose from. Use Fonality's intuitive Scheduler to create and apply schedules that will make your phone system work for you.

Music-on-Hold

Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.

Dial-by-Name Directory

Fonality comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party's first or last name" and then automatically connected to the requested extension. Don't want to be in the Name Directory? No problem. The administrator can easily exclude specific extensions.

Custom Voice Prompts

This feature gives you the ability to upload highly professional prerecorded voice prompts when simple recordings from your phone just won't do.

Visual Conference Bridges

Add conference bridges to your Fonality service, and save money on expensive conferencing services. Conference bridges work just like extensions but require a pass code to enter. When used with Fonality's desktop communication app you have the ability to view all conference bridges, conference call attendees, and expel unwanted callers.

Virtual Extensions

Use virtual extensions to route calls to a virtual mailbox to collect messages or inquiries, or forward calls to any other number or extension.

Web Management

Manage and administer your phone system anywhere you have Internet access. Make moves, additions, or changes quickly and easily with the intuitive web interface. Users can view call logs, voicemails, and manage personal configurations.