Fax routing to wrong destination

netexperts
Posts: 3
Member Since:
2010-04-01

Hi Guys,

We have a trixbox CE system that another engineer installed and so we have not had to touch it since he left. We had noticed that the incoming faxes that were going to our inbound phone number for faxes and then normally go to an email mailbox had stopped. I rebooted the astrix and now the faxes are going to an endpoint extension number. I.e if we send a fax from an external fax machine instead of it being processed and sent as a PDF to our mail address it rings one of the extensions and when we pick it up we can hear the fax signal.

Is there anything i need to change ?

Thanks



Astrosmurfer
Posts: 643
Member Since:
2009-12-28
Deleted

--Deleted



Astrosmurfer
Posts: 643
Member Since:
2009-12-28
More infromation needed.

What version of trixbox are you running?
Have you looked at PBX Settings -> General Settings to see where faxes are set to route to?
What fax method are you using, stock or some other method?



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