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Cisco 7970 Clock Time Wrong

Ricky Smith
Posts: 242
 Member Since:
2007-06-05
Submitted by Ricky Smith on Wed, 03/24/2010 - 2:54pm.

I can't figure out for the life of me what would be causing this issue. The system time is correct and the time on the phone is correct minute wise however the hour is always wrong. I've tried figuring out and tried a few different SEPXXXXXXXXX.cnf.xml files and the time never changes. It's clearly a timezone issue however I cant figure out how to get it to change.

Any ideas?

Here's the config:

<device> 
<devicePool> 
<callManagerGroup> 
<members> 
<member priority="0"> 
<callManager> 
<ports> 
<ethernetPhonePort>2000</ethernetPhonePort> 
</ports> 
<processNodeName>10.0.1.122</processNodeName> 
</callManager> 
</member> 
</members> 
</callManagerGroup> 
</devicePool> 
<versionStamp>{May 18 2005 02:22:00}</versionStamp> 
<loadInformation></loadInformation> 
<userLocale> 
<name>English_United_States</name> 
<langCode>en</langCode> 
<timeZone>Eastern Standard/Daylight Time</timeZone>
</userLocale> 
<networkLocale>United_States</networkLocale> 
<idleTimeout>0</idleTimeout> 
<authenticationURL></authenticationURL> 
<directoryURL></directoryURL> 
<idleURL></idleURL> 
<informationURL></informationURL> 
<messagesURL></messagesURL> 
<proxyServerURL></proxyServerURL> 
<servicesURL></servicesURL> 
</device>
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baubukas
Posts: 2
 Member Since:
2010-03-24
Are You using SCCP phone
Wed, 03/24/2010 - 4:41pm

Are You using SCCP phone with Tribox? SCCP firmware uses SCCP signaling to retrieve time from CUCM to which it is registered (i do not know exact message format - i'll try to check). SIP firmware uses NTP references and if none exists it uses SIP 200 OK message timestamp for reply to SIP REGISTER. Timezone is used from cnf file, but reference it self is SCCP message (for SCCP firmware) and NTP reference or SIP OK to SIP REGISTER (for SIP firmware). Are You sure that Tribox provide timestamp via SCCP?



Ricky Smith
Posts: 242
 Member Since:
2007-06-05
Hey I'm using SCCP I figured
Wed, 03/24/2010 - 5:33pm

Hey I'm using SCCP I figured it would just pull the timezone from the cnf.xml?



baubukas
Posts: 2
 Member Since:
2010-03-24
Yes, TimeZone is pooled from
Thu, 03/25/2010 - 2:42am

Yes, TimeZone is pooled from cnf.xml, but Time is pooled via SCCP messages:

SCCP phone sends request to CallAgent (CUCM) - SCCP TimeDateReqMessage
CallAgent (CUCM) sends reply to SCCP phone - SCCP DefineTimeDate (with parameters: Year Moth Day DayOfWeek Hour Min Sec MiliSec TimeStamp)

SCCP is proprietary and non-text based, so tribox has to be able to send correct SCCP DefineTimeDate reply to SCCP TimeDateReqMessage.

My suggestion - use SIP firmware. It uses NTP references (defined in cnf.xml) or SIP OK 200 (reply to SIP REGISTER) timestamp for reference...



Ricky Smith
Posts: 242
 Member Since:
2007-06-05
I'd prefer not to use the
Thu, 03/25/2010 - 12:29pm

I'd prefer not to use the SIP Firmware as the systems already setup and deployed with SCCP. I'm sure there's a way to properly set the time on these phones as many other people are running the SCCP Firmware.



MrHappy
Posts: 1
 Member Since:
2010-03-25
can't you simply adjust the
Fri, 03/26/2010 - 4:34am

can't you simply adjust the time zone on the handset ?

only have 7940 to hand, which would be Settings 7,3 (sip phone)



Ricky Smith
Posts: 242
 Member Since:
2007-06-05
Nope no option to do that.
Fri, 03/26/2010 - 2:49pm

Nope no option to do that.



Ricky Smith
Posts: 242
 Member Since:
2007-06-05
Any other ideas? Would be
Fri, 04/09/2010 - 12:29pm

Any other ideas? Would be nice to have the correct time



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