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Different destination: busy vs no answer

mark0x
Posts: 2
 Member Since:
2010-04-14
Submitted by mark0x on Wed, 04/14/2010 - 9:05am.

Hello

I'm fairly new to trixbox and VOIP, not even sure if this is the correct place to ask this question (FreePBX forums maybe?)

Here goes anyway

I require the following:

Incoming call -> ivr -> option 4 -> try to ring extension 101

after this I want the following depending on whether 101 was busy or didn't answer

101 is busy -> caller gets put in a queue for 101
101 doesn't answer -> caller goes through to voicemail for 101

It seems really simple but I can't figure out how to do it even though I've been googling for quite a while

What I've currently got is this

Incoming call -> ivr -> option 4 -> try 101 -> busy/noanswer -> queue for 101 with ivr option voicemail breakout

I don't really want this though because if 101 isn't answering then 101 is not there and won't be answering any time soon

If it's not possible via FreePBX is it just a case of learning the asterisk dialplan syntax and putting together a custom bit of script?

‹ Group Call pickup ? *Resolved* Direct dial from IVR menu to extension on 2nd trixbox server ›


mickwilli
Posts: 33
 Member Since:
2007-02-07
A Possible Workaround
Wed, 04/14/2010 - 2:53pm

One potential option is that you could set call forwarding for the extension so that when busy it forwards the call into a queue that has only that extension in it. This way when a call hits that extension when they are on a call, they are immediately diverted to the queue but the call forward option. If extension is free then the call is handled like any other call and sent to the phone. It then rings until the voicemail picks up as with any other call.

I know it may not be the most tidy solution, but is the easiest option. It would be nice too see FreePXB / Trixbox to have some more advanced call program features.

I hope that helps somewhat.



mark0x
Posts: 2
 Member Since:
2010-04-14
great idea, thanks
Mon, 04/19/2010 - 4:23am

Thanks for the advice, this looks to be the way forward without doing any custom stuff



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