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'an error has occured' instead of engaged tone?

sulphy
Posts: 68
 Member Since:
2006-08-27
Submitted by sulphy on Mon, 02/26/2007 - 7:37am.

If I dial another extension internally I get a message saying 'an error has occured' and then a dead tone. This happens on both extensions setup. I should get the normal engaged/busy tone, but I dont. Does anyone know what could be the cause? Everything else appears to be functioning properly.

‹ On-Hold Message flash panel on external tb not showing calls ›

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sulphy
Posts: 68
 Member Since:
2006-08-27
Re: 'an error has occured' instead of engaged tone?
Mon, 02/26/2007 - 7:37am

Resolution: To resolve this I changed the call recording options for outgoing and incomming for both extensions to 'On Demand' from 'Always'. I now get an enaged tone instead of the message 'an error has occured'.


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