Home » Forums » Community Edition » Help

General Voicemail BLF - newb help needed

assimlatr
Posts: 5
 Member Since:
2009-12-31
Submitted by assimlatr on Thu, 12/31/2009 - 7:25pm.

All,

I searched and searched and searched...and I just either seem to be looking for the wrong items or I am blind...but I need some help figuring this one out.

On a 2.8.0.3 trixbox build, I have about 15 extensions (attached to SNOM 320s) and a general voice-mail "extension" that I have setup. 1/2 the phones have normal voice-mail, the rest I have all funneled to my general voice-mail. I also have is setup to where if no one really gets a response in the phone tree, it routes to the general voice-mail.

With regard to the 1/2 of the phones that have normal voice-mail, I have on of the programmable softkeys set to dest *98299 (extension 299 being my general voice-mail extension). It works for checking the general voice-mail, but there is no clear indication to those 7 folks if there is new voice-mail in there or not.

So...what I want to do is have it so that for those 7 folks, that softkey will light up when there is new voice-mail in the general voice-mail box, keeping it separate from the MWI for their normal voicemail. I know I can create a custom extension for the hint (and change the "dest" key on the SNOM accordingly), but I have no clue how to trigger the extension to light up when there is new voice-mail, or go out when there is no new voice-mail. I've seen some pages that suggested creating a script...but I don't know where to start, or where to hook into the dial-plan, or how to schedule such a script to get this rolling.

HELP?!?!

‹ routing a pstn trunk to ring on an extension - trixbox 2.8.0.3 MySQL client ran out of memory ›

&nbsp

SkykingOH
Posts: 9678
 Member Since:
2007-12-17
Happy New Year ! BLF keys
Fri, 01/01/2010 - 1:23am

Happy New Year !

BLF keys are a different type of SIP subscription than MWI. You could probably use the devstate function and hack together something that send out s SIP notify that tracks MWI state.

--

Scott

aka "Skyking"


&nbsp

assimlatr
Posts: 5
 Member Since:
2009-12-31
devstate function
Tue, 01/05/2010 - 8:42pm

That's what I was thinking. Realistically, I thought I would set up a custom extension hint and just trigger the INUSE NOT_INUSE on it with devstate to trigger a message that is in the inbox.

Do you think that would be something that I could trigger on the fly, or is it a script that I would have to schedule?


&nbsp

assimlatr
Posts: 5
 Member Since:
2009-12-31
External notify
Tue, 01/05/2010 - 9:02pm

Ok, so I am getting a little further. I can see that I can trigger it using external notify from voicemail.conf. So now I just need to validate the extension and check message waiting status from a script.

One issue I think I might run into, does external notify also notify if no messages? (For example, so I can turn off the BLF light after it has been checked)?


&nbsp

assimlatr
Posts: 5
 Member Since:
2009-12-31
Answering my own questions...
Tue, 01/05/2010 - 9:37pm

OK, so doing a little more looking, it looks like externalnotify also initiates when a person logs out of voicemailmain. Soooo, is it possible, through a bash script, to execute a "Set(DEVICE_STATE(Custom:someextension)=BUSY)" via asterisk -rx? Or do I have to initiate it a different way.


&nbsp

assimlatr
Posts: 5
 Member Since:
2009-12-31
Once again...
Tue, 01/05/2010 - 9:59pm

Ok...so check my math here folks...

So I will create a custom extension in asterisk to act as a MWI for my general mailbox.

Something like:
exten => 229000,hint,custom:genvmail

and create a macro:

exten => 229000,1,Macro(checkvmail)
[checkvmail]
exten => s,1,dial(*98299)

For the notification: I would set a script from externalnotify in voicemail.conf

That script would basically validate the extension, read the message count it gives, if greater than 0, send asterisk -rx "devstate change custom:genvmail INUSE", if zero "devstate change custom:genvmail NOT_INUSE"

Sound right? (baring some syntax)


&nbsp

apcsonny
Posts: 8
 Member Since:
2008-05-09
Looking to do the same - did this work?
Thu, 07/01/2010 - 7:39pm

Did you end up implementing this? Attempting to setup the same general concept...


&nbsp

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.