Issue when calling into some users VM directly

i have set up our trixbox for about 20 users
however for about 3 of them i have a weird error

when you call there voice mail directly, like *721 or *711 i get an error that says "call forwarding is unconditional for extension (my ext) is set to (1 or 2)" what would this be? i am a little confused why it works for everyone else except these 3 people

here is the output of the asterisk console

"
-- Executing [*722@from-internal:1] Answer("SIP/777-09009a10", "") in new stack
-- Executing [*722@from-internal:2] Wait("SIP/777-09009a10", "1") in new stack
-- Executing [*722@from-internal:3] Macro("SIP/777-09009a10", "user-callerid|") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/777-09009a10", "AMPUSER=777") in new stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/777-09009a10", "0?report") in new stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/777-09009a10", "1|Set|REALCALLERIDNUM=777") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/777-09009a10", "AMPUSER=777") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/777-09009a10", "AMPUSERCIDNAME=Zoiper") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/777-09009a10", "0?report") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/777-09009a10", "AMPUSERCID=777") in new stack
-- Executing [s@macro-user-callerid:8] Set("SIP/777-09009a10", "CALLERID(all)="Zoiper" ") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/777-09009a10", "REALCALLERIDNUM=777") in new stack
-- Executing [s@macro-user-callerid:10] ExecIf("SIP/777-09009a10", "0|Set|CHANNEL(language)=") in new stack
-- Executing [s@macro-user-callerid:11] GotoIf("SIP/777-09009a10", "0?continue") in new stack
-- Executing [s@macro-user-callerid:12] Set("SIP/777-09009a10", "__TTL=64") in new stack
-- Executing [s@macro-user-callerid:13] GotoIf("SIP/777-09009a10", "1?continue") in new stack
-- Goto (macro-user-callerid,s,20)
-- Executing [s@macro-user-callerid:20] NoOp("SIP/777-09009a10", "Using CallerID "Zoiper" ") in new stack
-- Executing [*722@from-internal:4] Set("SIP/777-09009a10", "DB(CF/777)=2") in new stack
-- Executing [*722@from-internal:5] Playback("SIP/777-09009a10", "call-fwd-unconditional&for&extension") in new stack
-- Playing 'call-fwd-unconditional' (language 'en')
-- Playing 'for' (language 'en')
-- Playing 'extension' (language 'en')
-- Executing [*722@from-internal:6] SayDigits("SIP/777-09009a10", "777") in new stack
-- Playing 'digits/7' (language 'en')
-- Playing 'digits/7' (language 'en')
-- Playing 'digits/7' (language 'en')
-- Executing [*722@from-internal:7] Playback("SIP/777-09009a10", "is-set-to") in new stack
-- Playing 'is-set-to' (language 'en')
-- Executing [*722@from-internal:8] SayDigits("SIP/777-09009a10", "2") in new stack
-- Playing 'digits/2' (language 'en')
-- Executing [*722@from-internal:9] Macro("SIP/777-09009a10", "hangupcall|") in new stack
-- Executing [s@macro-hangupcall:1] ResetCDR("SIP/777-09009a10", "vw") in new stack
-- Executing [s@macro-hangupcall:2] NoCDR("SIP/777-09009a10", "") in new stack
-- Executing [s@macro-hangupcall:3] GotoIf("SIP/777-09009a10", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing [s@macro-hangupcall:6] GotoIf("SIP/777-09009a10", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] GotoIf("SIP/777-09009a10", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing [s@macro-hangupcall:11] Hangup("SIP/777-09009a10", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/777-09009a10' in macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/777-09009a10'
"