For some reason I am calling my ivr and is picking up but if I press one of the obtions the system does not reconize the touch tone and it keep playing the recording Please any help will apreciate it. Thanks
 
IVR problems help!!!!!
Submitted by lero4 on Fri, 07/18/2008 - 6:07pm.
from zap or sip connections?
Fri, 07/18/2008 - 6:18pm
from zap or sip connections? How are you testing? Not enough info
Bart
 
SIP
Fri, 07/18/2008 - 6:27pm
Thank you for replying,
I using sip trunk to go into my ivr and then I can use DISA or call remote ext while I'm on the road. Thank u again
 
try changing dtmfmode to
Fri, 07/18/2008 - 7:12pm
try changing dtmfmode to inband from rfc2833
Bart
 
More help.
Fri, 07/18/2008 - 7:25pm
Bart,
if you can please le me know where to go to do the change I will follow u. Thanks
 
look in trunks (peer or user
Fri, 07/18/2008 - 9:06pm
look in trunks (peer or user detail section) for provider - you my need to add the line to config
Bart
 
Problem resolved!!!!!!
Fri, 07/18/2008 - 9:39pm
Got it!!!!! Everything is working properly. Thanks for your help.
 
Hi Bart, my problem with
Thu, 09/11/2008 - 10:27pm
Hi Bart, my problem with DTMF is DISA. via ZAP it will not respond to any keypress, SIP works fine, any solutions, many thanks
David
 
Member Since:
2007-08-11