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Menu settings (Dropped Digits)??

bwackerbarth
Posts: 3
 Member Since:
2008-04-17
Submitted by bwackerbarth on Fri, 07/31/2009 - 9:56am.

Has anyone had issues with the menu seeming to drop digits that user are entering. If this was the only occurrence I would write it off as user error but I am getting more reports than this having occurred.

I have tried dialing in myself and mashing the buttons as quickly as I can and still get through, the only way I can recreate is to type in one number and sit for about 5 seconds.

For instance I have a user at 103 that someone tried to call and they got the 'invalid extension' message.

When I grep the message file here is what I get:

Jul 31 12:03:18 VERBOSE9222310 logger.c: -- Invalid extension '13' in context 'main' on Zap/1-1
Jul 31 12:03:18 VERBOSE9222310 logger.c: -- Invalid extension '10' in context 'main' on Zap/1-1
Jul 31 12:03:18 VERBOSE9222310 logger.c: -- Invalid extension '1' in context 'main' on Zap/1-1

Any ideas on settings to try would be greatly appreciated.

Regards
Bart

‹ Overhead paging issue i think i broke my tftp server ›

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ServaLan
Posts: 176
 Member Since:
2009-07-12
I Think You've Just...
Fri, 07/31/2009 - 2:06pm

...answered your own question.

You wrote:
the only way I can recreate is to type in one number and sit for about 5 seconds.

You have to enter the digits within a specified number of seconds. If the timeout is five seconds and your users are taking 10 seconds to enter the required number you would get the problem you describe.
If this turns out to be the problem the solution is trivial; increase the value of the timeout. Users with swift fingers can always press the '#' key to terminate their input without waiting for the timeout.

--

Give a man a fish and he'll use trixbox
Teach a man to fish and he'll use asterisk instead

Give a man a fish and he'll come back whenever he wants fish
Call him a twit and he'll get sarcastic and defensive...
then he'll ask for yet another fish!


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