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Override CID with Extension when using Follow Me

chs
Posts: 1
 Member Since:
2008-08-12
Submitted by chs on Tue, 08/12/2008 - 8:51am.

Hi there,

we have the following problem:
We have Follow Me enabled, calls are forwarded to our mobiles in case a extension is unmanned.
Our outgoing phone providers only allowes calls with our own CID set, that way we can't just set the CID to the calls origin when the call is transfered. Because of this we have "Never Override CallerID" set.
However it would be nice to see a indication on our mobiles when a forwared follow me call arrives - in short we want our extensions CID set on forwared follow me calls - is there any way to achieve this functionality?

kind regards,
Christoph

‹ Prefix caller ID after blind transfer CID Problem from external to queue ›

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lbroyles
Posts: 8
 Member Since:
2007-04-09
another option
Tue, 08/12/2008 - 12:06pm

We were running into the same desire but since caller id requirements vary so widely amoung what phone companies will and will not let you do, we resolved our problem simply using the "confirm calls" feature which plays a confirmation message and allows the person recieving the call to press 1 to accept the call -- that way we know it is coming from our follow me system.

Anyway for what it's worth...........


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