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Reporting on Number of Rings

mahables
Posts: 4
 Member Since:
2008-06-17
Submitted by mahables on Fri, 01/09/2009 - 6:22pm.

Is it possible to report the number of rings before a call was answered?

From a managerial perspective, I would like to see if an employee is answering his or her phone quickly enough.

Has anyone thought about this?

‹ Incoming call going straight through to voicemail, no matter what the Incoming Route Destination is set to Key press not working ›

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atilio
Posts: 288
 Member Since:
2006-06-01
we use a combination queues
Fri, 01/09/2009 - 10:43pm

we use a combination queues and queue tracking software to get stats like that. It's called queuemetrics http://queuemetrics.loway.it/


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