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*Resolved* Direct dial from IVR menu to extension on 2nd trixbox server

richardoc
Posts: 17
 Member Since:
2007-01-25
Submitted by richardoc on Wed, 01/23/2008 - 12:29pm.

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The solution to the problem below is solved here:
http://www.trixbox.org/forums/trixbox-forums/help/resolved-unifie...
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Hi all,

I have 2 trixbox servers set up in different locations, both connected with an IAX trunk between the 2.

Location 1 has extensions 2xx
Location 2 has extensions 3xx

I can dial location 1 extensions from location 2, and vice-versa - no problems.

I have added an IVR for incoming calls to location 2, and I have direct dial enabled, so callers who know their parties extensions, can call direct. This works fine for local extensions at location 2 (ie 3xx), but not for remote extensions at location 1 (ie 2xx).

I guess this must be something do do with the fact that the 2xx extensions are not in location 2's local extension list.

Any ideas would be greatly appreciated.

Thanks all,

Richard

‹ Different destination: busy vs no answer Using vm_general and vm_email.inc in trixbox 2.8 ›

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smahfouz
Posts: 1
 Member Since:
2008-02-23
Same exact problem....
Sun, 01/25/2009 - 1:58am

When a remote trixbox is setup... How can I have the main IVR (automated attendant) allow inbound callers dial extensions that are on the remote trixbox?


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ednorth
Posts: 7
 Member Since:
2007-05-09
Same issue - Anyone have the answer?
Tue, 06/16/2009 - 6:42am

I am having the same issue and wondering if anyone has come upi with a solution to this?

Thanks.


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SkykingOH
Posts: 9541
 Member Since:
2007-12-17
How many times do I have to
Tue, 06/16/2009 - 9:20am

How many times do I have to cover this topic?

Use an extension with a type of custom. For the dial string /iax2/trunk_name_to_remote_server/digits_to_send

If the trunk on the remote server is in the from-internal context then you can send extensions, if it is in from-trunk then you can send any pattern you wish and add an inbound route on the remote server.

--

Scott

aka "Skyking"


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polo_martinez
Posts: 2
 Member Since:
2007-09-20
How many times do you?
Tue, 06/30/2009 - 11:15am

Skyking,

Im trying to undersand your info, but as you can already tell, there is someone in this planet that needs more help than the ordinary (ME),
Same scenario, have 2 trixboxes and need to call the remote extensions thru the IVR. I have created custom extensions on my local trixbox to dial the remote extensions /iax/trunk/ext which works ok, however I need the steps on how to make it easier so that there is no need to create remote extensions on the local trixbox, I've read the link on top of this post about setting up IVR-2 custom on ext_custom but Im confused on where the IVR-2 comes from, I have an IVR called Main. Please help with more details

Eduardo -


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Roshantha
Posts: 3
 Member Since:
2009-10-23
IVR for Remote SIP extension
Fri, 01/01/2010 - 9:30pm

Hi.

I'm new to Trixbox. I have setup trixbox for my PSTN line and it works well. Now I need to give a SIP extention 103 to MY web Site. If my clients call from EXt 103 need to direct to my IVR. How I configure this. Please help me.

Thanks
Roshantha


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SkykingOH
Posts: 9541
 Member Since:
2007-12-17
Rosantha - Do not hijack
Sat, 01/02/2010 - 1:13am

Rosantha -

Do not hijack another thread. Start your own thread. I also suggest you read the 'how to ask for help' in our wiki.

--

Scott

aka "Skyking"


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mst
Posts: 313
 Member Since:
2008-05-02
If I am not wrong - you are
Sun, 01/03/2010 - 8:05pm

If I am not wrong - you are looking for:

In extensions_custom.conf, enter this:
[ivr-2-custom]
exten => _1XX,1,dial(iax2/Inter-Office/${EXTEN})

This makes 2 assumptions:
1. The IVR that your customers are getting is named [ivr-2] in extensions_additional.conf. Freepbx controls the actual names of them in the conf files, so you'll have to look to verify.
2. The name of your trunk to your second asterisk box is Inter-Office, and you have it's context already set to from-internal.

This is from one of my post ..... Thanks to cvander again !!!!!


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msakhwand
Posts: 1
 Member Since:
2010-02-12
Similar kind of problem
Fri, 02/12/2010 - 12:05pm

I have 2 Asterisk connected using IAX trunk.

Asterisk 1 has outside link and inbound trunks and uses an IVR for auto attandent with menu options from 1 - 4

On Asterisk 2 have extensions of pattern 2XX, I want to have the IVR accept dialing of extensions 2XX but every time i enter 2 it takes me to the IVR option 2.

from Asterisk 1 i can dial 2XX extensions and they go to Asterisk2 fine.

Please any help on this would be appreciated


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tristangrimaux
Posts: 3
 Member Since:
2008-01-26
NT
Sat, 04/17/2010 - 11:27am

NT


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tristangrimaux
Posts: 3
 Member Since:
2008-01-26
You must change the IVR option
Sat, 04/17/2010 - 11:26am

change it to another number. Leave 1 and 2 for the extensions, or create a DISA and it'll give you the option to have a dial tone set when you press an option.


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jeanruth
Posts: 1
 Member Since:
2010-04-18
IVR Set Up
Sun, 04/18/2010 - 7:49pm

Hi Just want to check "how to set up IVR on our phone system?
Our company is using the Aastra 57i and we wanted to have an IVR system unfortunately we do not know how to set up.. Can anybody help us regarding this?


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antidelldude
Posts: 287
 Member Since:
2009-05-18
No hijacking.
Sun, 04/18/2010 - 9:47pm

Two Hijacks in one thread...Don't hijack threads. You will find your answer by asking in the right places. http://tinyurl.com/y7ojtno

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Regards,
Jon
Please respond if your problem was ever solved, and how you solved it. It'll help the next guy.


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