System-Wide Do-Not-Disturb

I do have a day and night mode defined in Time Conditions, was just looking for a way to handle impromptu events.

Here is what I use to turn an auto attendant on/off it could be easily modified to just send everything to VM or whatever.

In freePBX I send my inbound route to a custom app with this

custom-daymode,s,1

I then put this in extensions_custom.conf

[custom-daymode]
exten => s,1,gotoif($[${DB(daynightmode/currentmode} = daymode]?ext-group,1000,1:ivr-2,s,1)

[custom-day-night-mode]
exten => *28,1,Answer()
exten => *28,2,Set(daynightmode=${DB(daynightmode/currentmode})
exten => *28,3,gotoif($[${daynightmode} = daymode]?30:20)

exten => *28,20,Set(DB(daynightmode/currentmode)=daymode)
exten => *28,21,Playback(day&reception&enabled)
exten => *28,22,Hangup()

exten => *28,30,Set(DB(daynightmode/currentmode)=nightmode)
exten => *28,31,Playback(day&reception&disabled)
exten => *28,32,Hangup()

Then put this under [from-internal-custom] in extensions_custom.conf

include => custom-day-night-mode

You will have to change the "ext-group,1000,1:ivr-2,s,1" to be where you want to go if it is enabled (I use a ring group "ext-group,1000,1") or if it is disabled (My Nighttime IVR "ivr-2,s,1") For an extension it would be "ext-local,1001,1" if your extention is 1001.

Then to enable or disable the IVR just dial *28 and it will toggle between on or off and tell you the status.

It's Fantastic!!!!!

How i can pass queue 200 instead of ringroup 1000, and pass time conditions instead IVR-2?

Very Thanks!

Bruno.

EDIT: I find it, ext-queue2,200,1 and timeconditions,1,1

This is a brilliant and simple implementation of a very needed function. It would be useful for a business closed for lunch or an unpredictable staff meeting, etc. The main downside, the secretary who used this function, may forget to turn it back on. It would be nice to have some sort of indicator on the phone itself (fast blinking LED or like) to notify staff they are in night mode. I guess, it would be phone dependent and hard to implement.

Another idea that should work for phones supporting XML microbrowser (Polycom, Aastra, Cisco, etc) would be to change a status of the displayed page. I know Polycoms allow to view microbrowser instead of the logo (mb.idleDisplay.home tag in sip.cfg).

It would take somebody with knowledge of how to manipulate webserver with phone commands to accomplish that. Would somebody please volunteer to do that? :)

alexis

Greg, your idea is good. It allows for the monitoring of the agent via FOP or HUD. However, not every business would like to monitor the status of their phone system via computer. I find many prefer to just look at the phone to see who is on the phone, etc.

I think the most universal solution would be to allow users see the status of the few needed features via phone browser. This will work with most high end phones, which have XHTML browsers, in particular Polycoms 5xx-6xx series.

It can probably be done relatively easy for somebody who knows php.

alexis

Once people start using HUDlite, they find they can't believe how much they like it. It may seem awkward at first to interface your computer to your phone but once you start using it and realize how powerful it is, you can never go back.

I am running Trixbox 2.2 . What I actually need is the ability for any incoming client to be able to (amongst other options) push 6 to go to a custom app where he will be asked to enter his party's extension (4 digits). I currently have custom-extensions,s,1 to access the custom app in extensions_custom.conf which reads;
[custom-extensions]
exten=>s,1,DigitTimeout(10)
exten=>s,2,Set(TIMEOUT(absolute)=240)
exten=>s,3,Wait(1)
exten=>s,4,SetMusicOnHold(default)
exten=>s,5,Background(plz_enter_partys_ext)
exten=>s,6,Read(EXTEN,,4)
exten=>s,7,Dial(SIP/${EXTEN},30,m)
exten=>s,8,Voicemail,u${EXTEN}@default
exten=>s,9,Playback(invalid)
exten=>s,10,Goto,s|3
exten=>s,11,Background(r-u-still-there-partys-ext)
exten=>s,12,Goto,s|3
exten=>t,1,Goto,s|10

exten=>_XXXX,1,Dial(SIP/${EXTEN},30)
exten=>_XXXX,2,Voicemail,u${EXTEN}@default
exten=>*86,1,VoicemailMain,101 ;To check your voicemail by dialing *86
exten=>9999,1,VoicemailMain,101 ;To check your voicemail by dialing 9999
exten=>9,1,Goto(from-pstn|s|4) ;Return to main menu options

First issue is that plz_enter_partys_ext does not seem to play in the custom app even thpugh it is in GSM format (while it plays though IVR). The other issue is that I cannot seem to be able to dial any four-digit extension, it comes up with; "I am sorry that is not a valid extension." I had it working in Asterisk but I am finding it to be much different in Trixbox.