I'm trying to set up a way to transfer a caller to a recording. Basically if an agent receives a (common) call he or she should be able to transfer the call to this extension. After playing the recording the call should be terminated. I tried to do this using the parking lot, but the parking lot doesn't play a recording at the time the call is parked.
How do I do this?
Transfer the call to a ring group which has no extensions registered.
Set the ring group to play an announcement message
Set the "destination if no answer" to Terminate Call: Hangup
Alex
Thanks, that worked perfectly.
Ali Fazel
i2Telecom
I have been given permission to offer employee pricing to anyone interested that helps me out on these forums. It's $2.99/month and you get 250 minutes. Additional minutes are 1.1¢ incoming and 1.1¢ outgoing. Just PM me here.
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