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Voicemail not working

bsod
Posts: 133
 Member Since:
2008-05-08
Submitted by bsod on Tue, 07/21/2009 - 8:09am.

I just did a migration from one server to the other that went pretty smoothly. Uploaded new voice prompts, and presto, everything was good. So I thought.

Now, no voicemails are being recorded, saved, or sent. When you call in and go to voicemail, it will allow you to administer it, including your voice greeting. When someone calls in, they hear the voice greeting, and think they are leaving a message. The message is never delivered to phone or to email.

I have checked in all users control panels, and none of them show any saved messages. If they call in to their voicemail, they can't retrieve any voicemails left for them.

Thoughts?

P.S. This is Trixbox Pro CCE

‹ Cannot write trixbox_Language:english IVR and SPA941's ›

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stechnique
Posts: 733
 Member Since:
2008-02-21
Seems like a codec issue,
Tue, 07/21/2009 - 8:17am

Seems like a codec issue, CLI would help.
Did you remember to reinstall g729 on the new server perhaps?


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bsod
Posts: 133
 Member Since:
2008-05-08
How would it be a codec
Tue, 07/21/2009 - 8:40am

How would it be a codec issue, and how would i reinstall g729 on the new server, I don't recall installing it on the old one.


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stechnique
Posts: 733
 Member Since:
2008-02-21
Ok then what codecs are you
Tue, 07/21/2009 - 11:10am

Ok then what codecs are you using?
Are the prompts there in the proper codec?
CLI output when accessing voicemail would help.


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bsod
Posts: 133
 Member Since:
2008-05-08
The prompts come though
Tue, 07/21/2009 - 11:44am

The prompts come though quite well, as does it seem that you are recording a message. I have attached the connecting to voicemail CLI and also the recording of a voicemail:

Connected to PBXtra Core fon_o_1.2.17 currently running on trixboxxxxxxx (pid = 3918)
Verbosity is at least 3
-- Executing Goto("SIP/0004F21B0625-093af3d0", "check-voicemail|s|1") in new stack
-- Goto (check-voicemail,s,1)
-- Executing Playback("SIP/0004F21B0625-093af3d0", "beep") in new stack
-- Playing 'beep' (language 'en')
-- Executing VoiceMailMain("SIP/0004F21B0625-093af3d0", "101") in new stack
-- Playing 'vm-password' (language 'en')
-- Playing 'vm-youhave' (language 'en')
-- Playing 'vm-no' (language 'en')
-- Playing 'vm-messages' (language 'en')
-- Playing 'vm-opts' (language 'en')
-- Playing 'vm-helpexit' (language 'en')
-- Playing 'vm-options' (language 'en')
trixboxxxxxxx*CLI>

________________________________________________________________

-- Executing Macro("SIP/0004F21B0625-0939c510", "stdexten|101|101|SIP/0004F21B0625|25") in new stack
-- Executing GotoIf("SIP/0004F21B0625-0939c510", "1?5:7") in new stack
-- Goto (macro-stdexten,s,5)
-- Executing Macro("SIP/0004F21B0625-0939c510", "ext-fm-rules-101|101|101|SIP/0004F21B0625|25") in new stack
-- Executing ChanInUse("SIP/0004F21B0625-0939c510", "SIP/0004F21B0625") in new stack
-- Executing Macro("SIP/0004F21B0625-0939c510", "stdphone-nofwd|101|25") in new stack
-- Executing AGI("SIP/0004F21B0625-0939c510", "getexten.agi|101") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/getexten.agi
-- AGI Script getexten.agi completed, returning 0
-- Executing Dial("SIP/0004F21B0625-0939c510", "SIP/0004F21B0625|25|") in new stack
-- Called 0004F21B0625
-- SIP/0004F21B0625-0938fe40 is ringing
-- Nobody picked up in 25000 ms
-- Executing AGI("SIP/0004F21B0625-0939c510", "getvm4ext.agi|101") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/getvm4ext.agi
-- AGI Script getvm4ext.agi completed, returning 0
-- Executing Goto("SIP/0004F21B0625-0939c510", "s-NOANSWER|1") in new stack
-- Goto (macro-stdphone-nofwd,s-NOANSWER,1)
-- Executing Goto("SIP/0004F21B0625-0939c510", "s|5") in new stack
-- Goto (macro-stdphone-nofwd,s,5)
-- Executing VoiceMail("SIP/0004F21B0625-0939c510", "u101") in new stack
-- Playing 'vm-theperson' (language 'en')
-- Playing 'digits/1' (language 'en')
-- Playing 'digits/0' (language 'en')
-- Playing 'digits/1' (language 'en')
-- Playing 'vm-isunavail' (language 'en')
-- Playing 'vm-intro' (language 'en')
-- Playing 'beep' (language 'en')
-- Recording the message
-- x=0, open writing: /var/spool/asterisk/voicemail/default/101/tmp/b2EhEr format: wav, 0x9387710
-- User hung up
== Spawn extension (macro-stdphone-nofwd, s, 5) exited non-zero on 'SIP/0004F21B0625-0939c510' in macro 'stdphone-nofwd'
== Spawn extension (macro-stdphone-nofwd, s, 5) exited non-zero on 'SIP/0004F21B0625-0939c510' in macro 'ext-fm-rules-101'
== Spawn extension (macro-stdphone-nofwd, s, 5) exited non-zero on 'SIP/0004F21B0625-0939c510' in macro 'stdexten'
== Spawn extension (macro-stdphone-nofwd, s, 5) exited non-zero on 'SIP/0004F21B0625-0939c510'


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bsod
Posts: 133
 Member Since:
2008-05-08
Anyone?
Wed, 07/22/2009 - 8:10am

Anyone?


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