way to escape voicemail and go back to autoattendant?

pandemic_au
Posts: 7
Member Since:
2007-04-10

Am running trixbox 2.6.0.0 and am looking for a way for our users to be able to escape from leaving voicemail and return back to the auto-attendant to make another choice.

Is there a way to do this out-of-the-box ? I haven't seen it in any documentation. If not, any ideas where would be the best place to start looking to customise to allow it ?



nscottbrown
Posts: 14
Member Since:
2007-05-19
VMx Locator

You could set this option under VMx Locator on your ARI interface for each ext. For example you could set option 1 to escape out to a ring group which has a fake ext and a 1 second ring time. Then set the Destination if no answer option to your IVR.

The VMx Locater always you to set different options when a calller is listening to a voicemail message.

I tested this on my box and it worked fine.

Scott Brown
Centritech Solutions
http://www.centritech.net



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