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Help with call center and BLF in Anchorage, AK

jreineke
Posts: 23
 Member Since:
2007-06-21
Submitted by jreineke on Tue, 12/18/2007 - 3:47pm.

I am looking for some help in setting up a call center with Trixbox CE and 10 Cisco 7975 phones. I have setup production Trixbox servers, but this will be my first call center.

I'm able to setup queues and agents in Trixbox, but I want agents to be able to login/logoff with one touch of a button and not have to key in login info. I've played around with some custom extensions floating around on the forums, but none of them accomplish what I'm looking for.

I'm also looking for help in getting BLF to work with the Cisco 7975/7961 phones with the stability needed for a production server. There is some information on the voip wiki about a bleeding-edge solution but it doesn't look ready for prime time.

‹ Looking for technical support for several Small Business Hosted IPT design proposals. Need Trixbox Consultation USA ›

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smaikol
Posts: 67
 Member Since:
2007-01-28
hi, i suggest you to use
Fri, 12/28/2007 - 11:27am

hi,

i suggest you to use vicidial if you need good call center functionality. take a look at it
and check if it fits your needs. there is also an howto to integrate it in trixbox.

cheers
smaikol


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smaikol
Posts: 67
 Member Since:
2007-01-28
Trixbox and Cisco ip phone
Tue, 01/08/2008 - 11:23am

Trixbox and Cisco ip phone BLF is a nightmare...either change your ip phone to snom (the best for asterisk) or...switch to cisco CCM

cheers
smaikol


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jasonla
Posts: 1
 Member Since:
2008-11-09
I had taken some alaska
Sun, 11/09/2008 - 11:53pm

I had taken some alaska cruises with my wife and while away we had our wifi phones with us to connect through our own server at home to still work. So much cheaper then using our cell's while roaming.


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SkykingOH
Posts: 9678
 Member Since:
2007-12-17
Amazing, jasonla - How do
Mon, 11/10/2008 - 12:58am

Amazing, jasonla - How do you find message threads to SPAM. Must be a google keyword search thing.

The amazing part is you actually put together a cogent message that was on topic.

/me is shaking my head

--

Scott

aka "Skyking"


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mykroft
Posts: 143
 Member Since:
2006-09-19
hm... commercial spam?
Mon, 11/10/2008 - 12:59am

hm... commercial spam? think so!

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Tony
aka MyKroFt


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mykroft
Posts: 143
 Member Since:
2006-09-19
Dang you Scott, beat me by 1
Mon, 11/10/2008 - 1:00am

Dang you Scott, beat me by 1 min :)

--

Tony
aka MyKroFt


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