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Call park with Polycom's EFK (enhanced feature key)

therock112
Posts: 35
 Member Since:
2007-01-22
Submitted by therock112 on Sat, 06/14/2008 - 11:53am.

I came across this literature on polycoms site and was interested to know if anyone that has the appropriate partner license got this to work succesfully with TB:

http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docTy...

For one thing TB uses 70 to park the call, unlike in this article it suggests using *68 to park a call. Not sure how to go about that.....

in my SpeedDial, I have the macro linked to SD 2 with a !callpark name to it, matching the efk settings, but when I hit the SD2 when on an active call, i get a busy tone, changing the 70 to a *68 doesnt help or make any difference.

I have a demo site license for about a month, and I have attempted it with no luck so far.

I have BR 4.1 and SIP ver 3.0.2 running on IP 501

thanks.

‹ Need help determining profit from VOIP service, will pay if needed Multiple callers on a single analog line? ›

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mjoyner
Posts: 142
 Member Since:
2007-06-11
Try changing it to '##70#'
Sat, 06/14/2008 - 12:03pm

Try changing it to '##70#'


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therock112
Posts: 35
 Member Since:
2007-01-22
that did not make any
Wed, 06/18/2008 - 9:35pm

that did not make any difference...

any other ideas or suggestions would be welcome


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jperry999
Posts: 20
 Member Since:
2008-01-16
Misc Application to re-route *68
Wed, 06/18/2008 - 11:43pm

Just a guess: you might be able to use "Misc Application"/"Misc Destination" in Trixbox to take the *68 and convert it to 70


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therock112
Posts: 35
 Member Since:
2007-01-22
freepbx comes with 70 for
Thu, 06/19/2008 - 9:03am

freepbx comes with 70 for call parking

I think, Polycom expects *68 (or smilar) based on the polycom How-To article, not sure if polycom expect a * based feature access code or any code would work?

perhaps a polycom staff lurking here maybe able to confirm this!!


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jperry999
Posts: 20
 Member Since:
2008-01-16
My thought is to use the Polycom as it is.
Thu, 06/19/2008 - 12:31pm

My point is you could look at the sip data coming to Freebpx from the Polycom phone. Set's say it is sending *68, or if you have to dial something like 1, maybe Polycom send *681 to Freepbx. Ok, then in Freepbx, all you have to do is translate whatever the Polycom sends, into what Freepbx wants. You can translate number-sequences with "Misc Application"/"Misc Destination" in Trixbox. That way you can leave the Polycom in its current form, no need to figure out how to program its obscure methods, just use what it does, and convert it to what you want.


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therock112
Posts: 35
 Member Since:
2007-01-22
well heres the problem, the
Sat, 06/21/2008 - 9:22am

well heres the problem, the polycom isnt doing what its supposed to be doing, which is running a macro.

I realize what you are saying and I agree with you, but first I cant even get polycom 501 to do what its designed to do as per polycoms article.....

it wont dial the *68 nor would it dial ##70# and I even tried to get it to dial 12346 and still it gives me a busy tone....so there is something else wrong


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ae3145
Posts: 63
 Member Since:
2008-01-10
Here's a shot in the dark as
Thu, 07/03/2008 - 9:02am

Here's a shot in the dark as I want to see you prevail.

Here is their example code:
...
...
efk.efklist.2.mname="callpark"
efk.efklist.2.status="1"
efk.efklist.2.label="Call Park"
efk.efklist.2.use.idle="1"
efk.efklist.2.use.active="1"
efk.efklist.2.use.alerting="1"
efk.efklist.2.use.dialtone="1"
efk.efklist.2.use.proceeding="1"
efk.efklist.2.use.setup="1"
efk.efklist.2.type="invite"
efk.efklist.2.action.string="*68*$P1N10$"
...
/>

What about changing from "invite" to "refer"? I just skimmed their... documentation, and am hoping that "refer" will perfom something akin to a transfer.

try: efk.efklist.2.action.string="70"

and

efk.efklist.2.action.string="##70#"
or
efk.efklist.2.action.string="##70"

and see if that gets you anywhere... at your own risk of course.

George


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SkykingOH
Posts: 9675
 Member Since:
2007-12-17
Possible home run
Thu, 07/03/2008 - 2:32pm

George,

You earn the unofficial user forum gold star and purple jelly bean award.

Whoever has the trial license try this it should work.

Looking at our the IETF SIP RFC's on refer method vs Invite I found this gem:

Quote:
REFER is a SIP method as defined by RFC 3261 . The REFER method
indicates that the recipient (identified by the Request-URI) should
contact a third party using the contact information provided in the
request. Unless stated otherwise, the protocol for emitting and responding to
a REFER request are identical to those for a BYE request in . The
behavior of SIP entities not implementing the REFER (or any other
unknown) method is explicitly defined in .

Now we all assume the Asterisk and Polycom follow the letter of the SIP RFC's however that is not guaranteed. This has a very good chance of working.

Is the Polycom EFK documentation available on the public web site?

Thanks George.....

--

Scott

aka "Skyking"


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ae3145
Posts: 63
 Member Since:
2008-01-10
You're welcome! I've been
Mon, 07/14/2008 - 11:57am

You're welcome!

I've been pulled in so many directions these past few weeks I had forgotten about this post.

I'm going to see what it takes to get this 'enhanced' license, and try to get this to work.

George


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ae3145
Posts: 63
 Member Since:
2008-01-10
???
Mon, 07/14/2008 - 1:56pm

Ok I give... what black art do I need to perform to find out how to get a license or at least a trial?

George


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ae3145
Posts: 63
 Member Since:
2008-01-10
Success!
Thu, 07/17/2008 - 6:38pm

One Button Parking is Working...

Here's the code from my sip.cfg:

<feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1" />

<efk>
<version efk.version="1" />
<efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1" 
efk.efklist.1.label="Call Park" efk.efklist.1.use.idle="1" 
efk.efklist.1.use.active="1" efk.efklist.1.use.alerting="1" 
efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1" 
efk.efklist.1.use.setup="1" efk.efklist.1.type="refer"
 efk.efklist.1.action.string="100" />
</efk>

*If you use this make sure the forum didn't screw with the formating.

I was emailed a trial key a few hours ago, and have been rebooting-away. The problem was two fold:

a) Polycom's example code didn't include the <version efk.version="1" /> statement which is REQUIRED.

b) the "invite" variable needed to be changed to efk.efklist.1.type="refer"

The License Key simply needs to be placed in the provisioning directory, then you are good to go.

I have more experimenting to do.

George


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dstroot
Posts: 148
 Member Since:
2006-06-01
Where can I buy / get a
Fri, 07/18/2008 - 8:18am

Where can I buy / get a license key? Can't find on Polycom's site or resellers like Voip Supply...


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ae3145
Posts: 63
 Member Since:
2008-01-10
I've called all over, and
Fri, 07/18/2008 - 10:23am

I've called all over, and finally asked a Polycom engineer, who have me a trial license, which gives me until the end of Sept 08

As soon as I can find where to get the actual license, I'll post... If someone beats me to it, please post.

George


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SkykingOH
Posts: 9675
 Member Since:
2007-12-17
We are Polycom authorized
Fri, 07/18/2008 - 11:08am

We are Polycom authorized and have two tech's with current certifications.

We purchase from Ingram Micro who does not have a SKU for the license.

I already have my BD guy tracking this down through our Polycom channel contact.

Will post success/failure.

Scott

--

Scott

aka "Skyking"


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therock112
Posts: 35
 Member Since:
2007-01-22
The feature key license (not
Fri, 07/18/2008 - 1:24pm

The feature key license (not trial license) is issued by Polycom only.

I believe you will need to register on polycom's site first and then with the help of a reseller (authorized only) you can acquire a license (per unit or per site) the necessary key etc.

Polycom has come up with this "exciting" new way for resellers to make some extra $$$ sheesh


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therock112
Posts: 35
 Member Since:
2007-01-22
Thanks George, I am going to
Fri, 07/18/2008 - 1:25pm

Thanks George, I am going to try it this weekend and see where I end up...


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mixmax
Posts: 3
 Member Since:
2007-08-17
You can buy the license from...
Tue, 07/29/2008 - 8:34am

... 888voipstore.com

Just search for "productivity suite individual license." The licenses are not that expensive, but IMHO it's still wrong that Polycom insists on charging for these types of features when Aastra throws all of the functionality in as soon as they can develop it. Even the old Aastras can accomplish one button call park...and reprogramming of buttons including linking buttons to URLs for retrieval by the XML browser...without an extra license of any kind.

Edit: You might want to make sure (somehow?) that the productivity license includes support for efk. If not, well, this might be even way harder to implement without being a partner.


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ae3145
Posts: 63
 Member Since:
2008-01-10
Polycom is seeing the
Thu, 08/21/2008 - 7:32am

Polycom is seeing the light.

George


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rwebb616
Posts: 22
 Member Since:
2008-03-06
According to the release notes for SIP 3.0.0
Sat, 09/06/2008 - 10:03pm

According to the release notes for SIP 3.0.0 it says that the EFK license is intended to be free.

Check out PDF page 8 (not the document's page 8) there is a chart which outlines the features. One of them is EFK and it says "partner license". If you look at the bottom of the chart. It says "partner license - License by agreement with partner (intended to be free)"

So maybe the partner is supposed to supply that license at no cost?

888voipstore.com is selling the productivity suite license, but that is not the license you need based on the chart. The chart also lists the productivity suite license and for efk it says it needs partner license.

-Rich


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viper2000
Posts: 2
 Member Since:
2008-02-25
SIP 3.1.0 just released !!!
Mon, 09/08/2008 - 9:02am

Last week Polycom released SIP 3.1 Administration's Guide. EFK is now ver. 2.0, and is included without restrictions. No license needed. However SIP 3.1 application itself is still not available for download. They released just documentation.

Derek


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SkykingOH
Posts: 9675
 Member Since:
2007-12-17
Vendor moderated forum
Mon, 09/08/2008 - 9:40am

If we place a request in the vendor moderated forum they can get it to Kerry or Tim for inclusion into the repo.

--

Scott

aka "Skyking"


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rwebb616
Posts: 22
 Member Since:
2008-03-06
I know this will solve a
Mon, 09/08/2008 - 8:11pm

I know this will solve a huge problem for me because we also can't transfer direct to voicemail. I wonder if there are any good docs on the EFK "language" I saw a brief example, but hardly enough to do anything with.

-Rich


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ae3145
Posts: 63
 Member Since:
2008-01-10
I have a few scripts working
Thu, 09/11/2008 - 8:15pm

I have a few scripts working with EFK 1.0, as soon as I get some time to work with the next version I'll post my code.

Use at your own risk... but for the *current version* here is my trial-and-error-produced transfer-to-VM & call-park script:

<efk>

<version efk.version="1" />

<efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1" efk.efklist.1.label="Park Call" efk.efklist.1.use.idle="1" efk.efklist.1.use.active="1" 
efk.efklist.1.use.alerting="1" efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1" efk.efklist.1.use.setup="1" efk.efklist.1.type="refer" 
efk.efklist.1.action.string="100" />

<efklist efk.efklist.2.mname="vmtransfer" efk.efklist.2.status="1" efk.efklist.2.label="VM Trans" efk.efklist.2.use.idle="1" 
efk.efklist.2.use.active="1" efk.efklist.2.use.alerting="1" efk.efklist.2.use.dialtone="1" efk.efklist.2.use.proceeding="1" 
efk.efklist.2.use.setup="1" efk.efklist.2.type="refer" efk.efklist.2.action.string="*$P1N3$" />

<efkprompt efk.efkprompt.1.status="1" efk.efkprompt.1.label="3 Digit Extension?: " 
efk.efkprompt.1.userfeedback="visible" efk.efkprompt.1.type="numeric" efk.efkprompt.1.digitmatching="style1" />

</efk>

George


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SkykingOH
Posts: 9675
 Member Since:
2007-12-17
ae3145, is this documented
Thu, 09/11/2008 - 10:53pm

ae3145, is this documented in the latest admin guide?

I don't quite understand your xml. Are you using 100 as the park extension on your system?

Second how does the prompt action hooked to efklist.2? I don't quite get how $PIN3$ is populated.

Thanks.....

--

Scott

aka "Skyking"


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viper2000
Posts: 2
 Member Since:
2008-02-25
SIP 3.1.0 Rev.B released!!!
Mon, 09/15/2008 - 3:16pm

Last Friday Polycom released SIP application ver 3.1.0 Rev. B. However download is available for Polycom Certified VoIP Resellers only. Does anyone here have access to Polycom Resource Center (PRC)? I'm highly interested in testing new EFK version. Two weeks ago we purchased for testing purposes couple of licenses of Polycom Productivity Suite, which enables EFK 1.0 on SIP 3.0. We still need unlock EFK on ~50 phones. We use EFK for one button Call Parking. We'd like to use it to simplify some other multi-button features.

Derek


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jray
Posts: 135
 Member Since:
2006-07-06
SIP 3.1.0 Rev.B
Wed, 09/17/2008 - 1:55pm

Derek -

I have a copy of 3.1.0 Rev.B that I am testing now. Send me a private message with your email and I will post a copy for you.

Jonathan Ray
Proactive Networking
www.pbx-supply.com

--

Jonathan Ray
Proactive Networking
www.pronetindy.com


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jray
Posts: 135
 Member Since:
2006-07-06
One Touch Park
Wed, 09/17/2008 - 5:11pm

Here is the code to add for one touch park to work with SIP version 3.1.0:

<efk>
<version efk.version="2" />
<efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1" 
efk.efklist.1.label="Call Park" efk.efklist.1.use.idle="1" 
efk.efklist.1.use.active="1" efk.efklist.1.use.alerting="1" 
efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1" 
efk.efklist.1.use.setup="1" efk.efklist.1.action.string="70$Trefer$" />

</efk>
<softkey softkey.1.label="Park" softkey.1.action="70$Trefer$" softkey.1.enable="1" softkey.1.use.active="1" />

Just change "70" to whatever parking extension you use. It will add a new softkey on active calls labeled "Park".

--

Jonathan Ray
Proactive Networking
www.pronetindy.com


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rwebb616
Posts: 22
 Member Since:
2008-03-06
Would I also be able to grab
Thu, 09/25/2008 - 8:27pm

Would I also be able to grab a copy of that from you? I have a customer that needs us to make a custom transfer button that will use Asterisk's built-in transfer mechanism (##) so that I can modify it to return a call to the original transferrer after 4 rings.

Is this going to ever be available to the general public or will you have to always get it through a reseller?

Much appreciated!

-Rich


&nbsp

jray
Posts: 135
 Member Since:
2006-07-06
Send me a private message
Fri, 09/26/2008 - 5:16am

Send me a private message with your email.

--

Jonathan Ray
Proactive Networking
www.pronetindy.com


&nbsp

rwebb616
Posts: 22
 Member Since:
2008-03-06
Sent. Thanks -Rich
Mon, 09/29/2008 - 8:21am

Sent.

Thanks
-Rich


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addi
Posts: 2
 Member Since:
2008-10-04
efk
Sun, 10/05/2008 - 2:42am

update sip.cfg

feature.18.enabled="1"/>

There is an nice example on page 4-48 of how to get it setup in your item_list of the latest firmware guide

http://www.polycom.com/common/documents/support/setup_maintenance...


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therock112
Posts: 35
 Member Since:
2007-01-22
glad to see Polycom has seen
Thu, 07/09/2009 - 1:23pm

glad to see Polycom has seen the light and provided *someway* to achieve this.

Hope everyone is aware of this feature on polcyoms...

firmware downloads from polycom doesnt need any special memberships and such anymore.....I am sure everyone knows that by now.


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joshpatten
Posts: 733
 Member Since:
2007-01-20
I think their relationship
Fri, 07/10/2009 - 7:45am

I think their relationship with Nortel/Pingtel/SipFoundry has changed their firmware release attitude. Before version 3.1 I wouldn't have bought a Polycom phone but now that I'm trading out my GXP-2020's for Soundpoint IP 550's, I gotta say there was a lot I was missing on the Grandstreams. The high end Polycom models are really neat. You really do get what you pay for.


&nbsp

pcbytc
Posts: 153
 Member Since:
2007-12-04
The more I use them, The more I like em
Wed, 07/15/2009 - 8:42am

These Poly's are super-flexable, I have lots of softbuttons working (finally) I must say, there is a learning-curve to really understanding the programming, but if you persevere, light will dawn on marble head.

I have DND, Dir, Int Page, Ext Page, Barge-in (which just prompts you for an extension and auto-dials *80(ext) efk.efklist.7.action.string="*80$P3N4$$Tinvite$") on my idle, and Park, Blind Xfer, 2 User VM, Transfer and conf when a call is in progress, it all works, but there is 1 thing I cannot figure out.

The Park currently does a blind transfer using (efk.efklist.1.action.string="70$Trefer$") and does not announce the Park Slot, I have tried using $Tinvite$, which just holds the line, opens a new one and parks that (with the Slot announced) so that's useless, I have also tried using the Tranfer feature key in the macro, I am having no luck.

Does ANYBODY have a park macro that will announce the Park Slot before abandoning the call? What's the trick? HELP!!!

Thanks
The Timmy


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pcbytc
Posts: 153
 Member Since:
2007-12-04
Wow, I am stupid
Wed, 07/15/2009 - 9:44am

When all else fails, think "Less"
I changed to efk.efklist.1.action.string="##70#"

and that works, I hate the audible dialing, but it works perfect, very fast dialing, makes the Park Slot announcement and disconnects, all as it should.

So George was right the whole time, I suck.

Timmy


&nbsp

pcbytc
Posts: 153
 Member Since:
2007-12-04
If Anybody wants it, Here's my mods
Wed, 07/15/2009 - 9:53am

This is working with a pretty clean Trix 2.6.x and Polycom 330/450/550/650 mixed environment with the latest SIP 3.whatever (7/09)

<efk>
<version efk.version="2" />
<efklist
efk.efklist.1.mname="callpark1"
efk.efklist.1.status="1"
efk.efklist.1.use.active="1"
efk.efklist.1.action.string="##70#"
efk.efklist.2.mname="blindxfer"
efk.efklist.2.status="1"
efk.efklist.2.use.active="1"
efk.efklist.2.action.string="$P1N10$$Trefer$"
efk.efklist.3.mname="direct2vmail"
efk.efklist.3.status="1"
efk.efklist.3.use.active="1"
efk.efklist.3.action.string="*$P2N4$$Trefer$"
efk.efklist.4.mname="ext-page"
efk.efklist.4.status="1"
efk.efklist.4.use.active="1"
efk.efklist.4.action.string="55#"
efk.efklist.5.mname="donotdis"
efk.efklist.5.status="1"
efk.efklist.5.use.active="0"
efk.efklist.5.action.string="$FDoNotDisturb$"
efk.efklist.6.mname="int-page"
efk.efklist.6.status="1"
efk.efklist.6.use.active="1"
efk.efklist.6.action.string="54#"
efk.efklist.7.mname="barge-in"
efk.efklist.7.status="1"
efk.efklist.7.use.active="1"
efk.efklist.7.action.string="*80$P3N4$$Tinvite$"

/>

<efkprompt
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Ext or Phone #: "
efk.efkprompt.1.userfeedback="visible"
efk.efkprompt.1.type="numeric"
efk.efkprompt.2.status="1"
efk.efkprompt.2.label="Voicemail Extension: "
efk.efkprompt.2.userfeedback="visible"
efk.efkprompt.2.type="numeric"
efk.efkprompt.3.status="1"
efk.efkprompt.3.label="Extension: "
efk.efkprompt.3.userfeedback="visible"
efk.efkprompt.3.type="numeric"

/>
</efk>

<softkey
softkey.feature.newcall="0"
softkey.feature.endcall="0"
softkey.feature.split="1"
softkey.feature.join="1"
softkey.feature.forward="1"
softkey.feature.directories="1"
softkey.feature.callers="0"
softkey.feature.mystatus="0"
softkey.feature.buddies="0"
softkey.feature.hold="0"
softkey.feature.basicCallManagement.redundant="1"
softkey.1.label="Park"
softkey.1.action="!callpark1"
softkey.1.enable="1"
softkey.1.precede="1"
softkey.1.use.active="1"
softkey.2.label="Blind X"
softkey.2.action="!blindxfer"
softkey.2.enable="1"
softkey.2.precede="1"
softkey.2.use.active="1"
softkey.3.label="2 User VM"
softkey.3.action="!direct2vmail"
softkey.3.enable="1"
softkey.3.precede="1"
softkey.3.use.active="1"
softkey.4.label="Int Page"
softkey.4.action="!int-page"
softkey.4.enable="1"
softkey.4.precede="0"
softkey.4.use.idle="1"
softkey.5.label="Ext Page"
softkey.5.action="!ext-page"
softkey.5.enable="1"
softkey.5.precede="0"
softkey.5.use.idle="1"
softkey.5.use.dialtone="1"
softkey.6.label="D N D"
softkey.6.action="!donotdis"
softkey.6.enable="1"
softkey.6.precede="1"
softkey.6.use.idle="1"
softkey.7.label="Barge-In"
softkey.7.action="!barge-in"
softkey.7.enable="1"
softkey.7.precede="0"
softkey.7.use.idle="1"
softkey.7.use.dialtone="1"
/>

FYI: 55 pages out an FXO to the warehouse, 54 pages a page-group

Timmy


&nbsp

SkykingOH
Posts: 9675
 Member Since:
2007-12-17
FastPark
Wed, 07/15/2009 - 11:08am

That is the same string I use on the Aastra's and call it "FastPark". Users love it.

I can't believe I never thought of using that on the Poly's either. Can't wait to try on my home Polycom.

You don't suck Timmy, sometimes the obvious is too simple.

--

Scott

aka "Skyking"


&nbsp

drseussofporn
Posts: 2
 Member Since:
2009-07-21
Works well, but . . .
Tue, 07/21/2009 - 4:21pm

I can only park a call if the phone received the call. If it is in the middle of a call that was initiated by the handset, the key presses are heard but the call continues as normal. Does anyone else experience this behavior?


&nbsp

SkykingOH
Posts: 9675
 Member Since:
2007-12-17
Do you have transfer enabled
Tue, 07/21/2009 - 9:25pm

Do you have transfer enabled in your outbound dial options?

--

Scott

aka "Skyking"


&nbsp

drseussofporn
Posts: 2
 Member Since:
2009-07-21
That was it.
Wed, 07/22/2009 - 6:45pm

And now I get the board award for overlooking the obvious. Thank you, Sky.

As an aside, the Call Park function works well but I was getting some odd errors such as the call parking correctly every time, but receiving an "all circuits are busy now" message for the person parking the call (misleading as it was successful). If anyone else is experiencing this, I found an alternative method using Polycom's native transfer function.

"$FTransfer$$FDialpad7$$FDialpad0$$FDialpadPound$$Cp3$$Chu$"

It's a trade-off b/c you can see the activity on the display, but the tones are shorter and the log comes out a bit cleaner. Anyone interested, give it a try.


&nbsp

joshpatten
Posts: 733
 Member Since:
2007-01-20
Sweet. I'll be replacing 2
Wed, 07/22/2009 - 9:31pm

Sweet. I'll be replacing 2 Norstars by the end of this month so this is good info to know to program the Intercom feature, Blind Xfer, xfer to VM, etc so the users won't have to memorize new feature codes. Going to try everything out tomorrow.


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joshpatten
Posts: 733
 Member Since:
2007-01-20
OK, after playing with this
Thu, 07/23/2009 - 11:43am

OK, after playing with this I am pleased to announce that, well, it works. I am wondering though if there is a way with efkprompt to choose a speed dial or directory entry instead of typing a number in. Anyone care to comment?


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pcbytc
Posts: 153
 Member Since:
2007-12-04
Josh, elaborate
Thu, 07/23/2009 - 11:53am

Maybe I'm silly, but whaddyamean buddy? I'm pretty sure these phones do almost everything except:

1) Display called party name
2) Milk a cow

I may be able to work around the latter, as I keep finding fixes for various limitations.

What EXACTLY do you want to do?

Timmay!!


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joshpatten
Posts: 733
 Member Since:
2007-01-20
Essentially when you use
Thu, 07/23/2009 - 12:08pm

Essentially when you use efkprompt, you get something like this on the screen:

As you can see it blocks out your speed dial entries. If you try to use one of them or the directory to fill in the number where it says "enter number" it simply dials the number and the call park screen remains unusued. Instead of users having to remember everyone's extension in order to use the intercom, blind xfer, xfer to voicemail etc. EFK's it would be nice to be able to use the speed dials. Does anyone know how?


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pcbytc
Posts: 153
 Member Since:
2007-12-04
Oh, good point!
Fri, 07/24/2009 - 5:22am

You are correct, and I don't have a fix. I tell my users to suck it up, personally


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joshpatten
Posts: 733
 Member Since:
2007-01-20
I figured that's what I'd
Fri, 07/24/2009 - 7:03am

I figured that's what I'd have to do, but I'm trying to push this thing to my entire employer and it will be a hard sell if the end users don't like it. Oh well, they can just do it the manual way for the small number of functions that use EFK. here is my EFK config

   <efk>
      <version efk.version="2" />
      <efklist
        efk.efklist.1.mname="intercom1"
        efk.efklist.1.label="Intercom"
        efk.efklist.1.status="1"
        efk.efklist.1.action.string="*76$P1N4$$Tinvite$"
        efk.efklist.2.mname="xfervm1"
        efk.efklist.2.label="Transfer To Voicemail"
        efk.efklist.2.status="1"
        efk.efklist.2.action.string="8$P2N4$$Trefer$"
        efk.efklist.3.mname="grppage1"
        efk.efklist.3.label="Group Page"
        efk.efklist.3.status="1"
        efk.efklist.3.action.string="*77$P3N2$$Tinvite$"
      />
      <efkprompt
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="Extension: "
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"
        efk.efkprompt.2.status="1"
        efk.efkprompt.2.label="Mail Box: "
        efk.efkprompt.2.userfeedback="visible"
        efk.efkprompt.2.type="numeric"
        efk.efkprompt.3.status="1"
        efk.efkprompt.3.label="Page Group: "
        efk.efkprompt.3.userfeedback="visible"
        efk.efkprompt.3.type="numeric"
      />
   </efk>
   <softkey
     softkey.1.label="Intercom"
     softkey.1.action="!intercom1"
     softkey.1.enable="1"
     softkey.1.precede="0"
     softkey.1.use.idle="1"
     softkey.1.use.active="1"
     softkey.1.use.alerting=""
     softkey.1.use.dialtone=""
     softkey.1.use.proceeding=""
     softkey.1.use.setup=""
     softkey.1.use.hold="1"
     softkey.2.label="Xfer2VM"
     softkey.2.action="!xfervm1"
     softkey.2.enable="1"
     softkey.2.precede="0"
     softkey.2.use.idle="0"
     softkey.2.use.active="1"
     softkey.2.use.alerting=""
     softkey.2.use.dialtone=""
     softkey.2.use.proceeding=""
     softkey.2.use.setup=""
     softkey.2.use.hold=""
     softkey.3.label="Grp Page"
     softkey.3.action="!grppage1"
     softkey.3.enable="1"
     softkey.3.precede="0"
     softkey.3.use.idle="1"
     softkey.3.use.active="1"
     softkey.3.use.alerting=""
     softkey.3.use.dialtone=""
     softkey.3.use.proceeding=""
     softkey.3.use.setup=""
     softkey.3.use.hold="1"
     softkey.feature.newcall="1"
     softkey.feature.endcall="1"
     softkey.feature.split="1"
     softkey.feature.join="1"
     softkey.feature.forward="1"
     softkey.feature.directories=""
     softkey.feature.callers=""
     softkey.feature.mystatus="1"
     softkey.feature.buddies="1"
     softkey.feature.basicCallManagement.redundant="0"
   />

Call parking is done via one touch parking on these phones so I really didn't need EFK's for it.


&nbsp

joshpatten
Posts: 733
 Member Since:
2007-01-20
UPDATED WITH PICS: I have
Wed, 08/19/2009 - 11:16am

UPDATED WITH PICS:

I have updated my EFK config and posted pics to go along with it:

   <efk>
      <version efk.version="2" />
      <efklist
        efk.efklist.1.mname="intercom1"
        efk.efklist.1.label="Intercom"
        efk.efklist.1.status="1"
        efk.efklist.1.action.string="*76$P1N4$$Tinvite$"
        efk.efklist.2.mname="xfervm1"
        efk.efklist.2.label="Transfer To Voicemail"
        efk.efklist.2.status="1"
        efk.efklist.2.action.string="8$P2N4$$Trefer$"
        efk.efklist.3.mname="grppage1"
        efk.efklist.3.label="Group Page"
        efk.efklist.3.status="1"
        efk.efklist.3.action.string="*77$P3N2$$Tinvite$"
	efk.efklist.4.mname="blndxfer1"
        efk.efklist.4.label="Blind Transfer"
        efk.efklist.4.status="1"
        efk.efklist.4.action.string="$P1N4$$Trefer$"
      />
      <efkprompt
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="Extension: "
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"
        efk.efkprompt.2.status="1"
        efk.efkprompt.2.label="Mail Box: "
        efk.efkprompt.2.userfeedback="visible"
        efk.efkprompt.2.type="numeric"
        efk.efkprompt.3.status="1"
        efk.efkprompt.3.label="Page Group: "
        efk.efkprompt.3.userfeedback="visible"
        efk.efkprompt.3.type="numeric"
      />
   </efk>
   <softkey
     softkey.1.label="Xfer2VM"
     softkey.1.action="!xfervm1"
     softkey.1.enable="1"
     softkey.1.precede="0"
     softkey.1.use.idle="0"
     softkey.1.use.active="1"
     softkey.1.use.alerting=""
     softkey.1.use.dialtone=""
     softkey.1.use.proceeding=""
     softkey.1.use.setup=""
     softkey.1.use.hold=""
     softkey.2.label="Intercom"
     softkey.2.action="!intercom1"
     softkey.2.enable="1"
     softkey.2.precede="0"
     softkey.2.use.idle="1"
     softkey.2.use.active="1"
     softkey.2.use.alerting=""
     softkey.2.use.dialtone="1"
     softkey.2.use.proceeding=""
     softkey.2.use.setup=""
     softkey.2.use.hold="1"
     softkey.3.label="Grp Page"
     softkey.3.action="!grppage1"
     softkey.3.enable="1"
     softkey.3.precede="0"
     softkey.3.use.idle="1"
     softkey.3.use.active="1"
     softkey.3.use.alerting=""
     softkey.3.use.dialtone="1"
     softkey.3.use.proceeding=""
     softkey.3.use.setup=""
     softkey.3.use.hold="1"
     softkey.4.label="BlindXfer"
     softkey.4.action="!blndxfer1"
     softkey.4.enable="1"
     softkey.4.precede="1"
     softkey.4.use.idle="0"
     softkey.4.use.active="1"
     softkey.4.use.alerting=""
     softkey.4.use.dialtone=""
     softkey.4.use.proceeding=""
     softkey.4.use.setup=""
     softkey.4.use.hold="1"
     softkey.feature.newcall="1"
     softkey.feature.endcall="1"
     softkey.feature.split="1"
     softkey.feature.join="1"
     softkey.feature.forward="1"
     softkey.feature.directories=""
     softkey.feature.callers=""
     softkey.feature.mystatus="1"
     softkey.feature.buddies="1"
     softkey.feature.basicCallManagement.redundant="0"
   />

Idle Pic:

Active Call Pic:

Active Call Pic after pressing the More... key:


&nbsp

JensM
Posts: 12
 Member Since:
2009-09-27
Maybe I am just too dumb to understand this
Fri, 10/02/2009 - 5:56am

Hi all,

thank you all for your helpful examples. I am still trying to figure this out using a IP 320 Phone, my firmware is 3.0.1 so I should have the feature available. While I am now sure about the syntax - thanks to this thread - I am still curious where exactly you put your entries.

Did you place these in the sip.cfg file wihtin eht section, did you create a seperate config file and added this to another file?

Regards,

Jens


&nbsp

joshpatten
Posts: 733
 Member Since:
2007-01-20
I think you should read up
Fri, 10/02/2009 - 7:52am

I think you should read up on Polycom configuration a little more before you dive into EFK.

http://www.polycom.com/global/documents/whitepapers/configuration...

Also, get the latest firmware revision. There is no point in running an older rev when 3.1.3c is freely available, with 3.2 on the way.


&nbsp

JensM
Posts: 12
 Member Since:
2009-09-27
Hi Josh, I have read that
Sun, 10/11/2009 - 2:01am

Hi Josh,

I have read that already. I had posted some more comments on my trials in another thread, so you could not know. The latest firmware might help, I have 3.2 here, but as I am doing a demo with my system next week, I will do that afterwards, just in case something goes wrong with the phones. According to Polycom since SIP Release 3.0 EFK 2.0 should be available, so it should work with 3.0.1 as well.
I am just wondering if the settings belong to the -context or if these are own contexts. I tried the commands I created in a seperate config file and in sip.cfg, which is a no-go, but I just wanted to make sure that it is not being caused by my config-file. For I will surely need more than one configuration for the softkeys, I will of course use seperate files. Just to avoid other read the following Polycom documents hints. I have read through the administrators guide which is very good in terms of describing the parameters, technote 42250 which should contain examples, but does not.

Regards,

Jens


&nbsp

JensM
Posts: 12
 Member Since:
2009-09-27
Hi Josh, updating to 3.13
Fri, 10/16/2009 - 6:47am

Hi Josh,

updating to 3.13 did the trick. I had some issues getting 3.21 to work though. There are quite a few changes to be made to config files in order to get it up and running. As I am short on time, I skipped doing this for today.

Regards,

Jens


&nbsp

thermalwet
Posts: 12
 Member Since:
2007-01-03
Has anyone figured out how
Sun, 10/18/2009 - 11:59pm

Has anyone figured out how to do a supervised transfer? I would like to have a one touch button to simulate pressing transfer & 300. The person transferring needs to stay on the line to give info to the person answering. Once the info is given, they would hang up to complete the transfer.

-Thermal


&nbsp

talkincat
Posts: 2
 Member Since:
2008-12-12
I am using the EFKs to setup
Mon, 11/09/2009 - 5:13pm

I am using the EFKs to setup a one-touch blind transfer button, which works great thanks to the info in this thread. I would like to require all transfers to be done blind and so need to remove the default "transfer" soft key that acts to initiate an attended transfer. Many of the softkeys can be disabled with the "softkey.feature.split=" type statements, but there doesn't seem to be one for transfer. Does anyone know of a way to remove the transfer softkey?

Thanks!


&nbsp

pcbytc
Posts: 153
 Member Since:
2007-12-04
yeah, but it takes other buttons too...
Sat, 11/28/2009 - 9:00pm

It's part of:

softkey.feature.basicCallManagement.redundant="1" (set it to "0" to kill it)

BUT it kills some other stuff AND behaves differently on certain phones, check this thread:
http://www.trixbox.org/forums/vendor-forums-certified/polycom/how...

Tim


&nbsp

cortotr
Posts: 3
 Member Since:
2010-03-24
efkprompt and speed dial
Wed, 03/24/2010 - 1:15pm

has anyone fixed the issue with speed dial and efkprompt ?


&nbsp

joshpatten
Posts: 733
 Member Since:
2007-01-20
Nope. It's a Polycom
Wed, 03/24/2010 - 6:42pm

Nope. It's a Polycom problem. If you can convince them to fix it in their firmware I think everyone would appreciate it.


&nbsp

moshe
Posts: 3
 Member Since:
2009-03-01
Send to VM while alert state
Wed, 04/21/2010 - 7:47am

hi

I trying to add a efk for alert state only to forward the call to my VoiceMail i know that is what reject is made for but for now it is set that reject is going to another extension. i want to have the option to have the caller leave a message in my mail box,

or a efk in alert state to go to another extension and start using reject to push to voice mail

any thoughts is appreciated


&nbsp

rwebb616
Posts: 22
 Member Since:
2008-03-06
RE:Send to VM while alert state
Thu, 05/13/2010 - 2:53pm

Hi,

I am trying to do the same thing. I can't seem to figure out a way to get the action macro language to answer the call and then be able to enter a sequence of keys. Does anyone know how to get a softkey to act on an alerting call? I too would like the same thing, ability to send a ringing call to a custom context (*47 or whatever) and pass control over to asterisk. That way I can do whatever I want with the call. In my specific situation, we have modified trixbox so that calls that are transferred from the operator ring for 4 rings at the user's desk and then return to the operator - they do NOT go to voicemail. Therefore if I hit the reject softkey it just immediately sends the call back to the operator. I would like to add a softkey while the phone is ringing that will send the current call to the current extention's voicemail.

Any help would be appreciated!

-Rich


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