Home » Forums » trixbox forums » Open Discussion

Error with Voice mail

jkofosu
Posts: 2
 Member Since:
2008-09-23
Submitted by jkofosu on Wed, 01/07/2009 - 2:36pm.

Hello all,
I am pretty new to trixbox. I have followed the trixbox without tears manual and I have successfully installed trixbox and the necessary modules. I have enabled an extension for voicemail but when that extension is called, after a few rings, I get "I am sorry an error has occurred" and the call is dropped.
Can you please help me resolve this issue as soon as possible. Thanks.

‹ Questions re: Trixbox purchased support Getting HTTP 500 ERROR WEBSITE ›

&nbsp

ethans
Posts: 519
 Member Since:
2007-01-16
Try chmod –R 720
Wed, 01/07/2009 - 3:05pm

Try chmod –R 720 /var/spool/asterisk/voicemail to recursively fix the voicemail permissions.

--

Email


&nbsp

jkofosu
Posts: 2
 Member Since:
2008-09-23
same error after execution
Wed, 01/07/2009 - 3:25pm

Hello,
I still have the same error after executing the command. I connected to asterisk and monitored the call progress. Please find below the logs

#############################################

[trixbox1.localdomain ~]# asterisk -r
Asterisk 1.4.21.2-2 RPM by vc-rpms@voipconsulting.nl, Copyright (C) 1999 - 2008 Digium, Inc.

and others.
Created by Mark Spencer
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
Connected to Asterisk 1.4.21.2-2 RPM by vc-rpms@voipconsulting.nl currently running on

trixbox1 (pid = 3253)
Verbosity is at least 3
Extension Changed 5555[ext-local] new state InUse for Notify User 1000
-- Executing [1000@from-internal:1] Macro("SIP/5555-08c04538", "exten-vm|1000|1000") in

new stack
-- Executing [s@macro-exten-vm:1] Macro("SIP/5555-08c04538", "user-callerid") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/5555-08c04538", "AMPUSER=5555") in new

stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/5555-08c04538", "0?report") in new

stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/5555-08c04538",

"1|Set|REALCALLERIDNUM=5555") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/5555-08c04538", "AMPUSER=5555") in new

stack
-- Executing [s@macro-user-callerid:5] Set("SIP/5555-08c04538", "AMPUSERCIDNAME=Test

User") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/5555-08c04538", "0?report") in new

stack
-- Executing [s@macro-user-callerid:7] Set("SIP/5555-08c04538", "AMPUSERCID=5555") in new

stack
-- Executing [s@macro-user-callerid:8] Set("SIP/5555-08c04538", "CALLERID(all)="Test User"

<5555>") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/5555-08c04538", "REALCALLERIDNUM=5555") in

new stack
-- Executing [s@macro-user-callerid:10] GotoIf("SIP/5555-08c04538", "0?continue") in new

stack
-- Executing [s@macro-user-callerid:11] Set("SIP/5555-08c04538", "__TTL=64") in new stack
-- Executing [s@macro-user-callerid:12] GotoIf("SIP/5555-08c04538", "1?continue") in new

stack
-- Goto (macro-user-callerid,s,19)
-- Executing [s@macro-user-callerid:19] NoOp("SIP/5555-08c04538", "Using CallerID "Test

User" <5555>") in new stack
-- Executing [s@macro-exten-vm:2] Set("SIP/5555-08c04538", "RingGroupMethod=none") in new

stack
-- Executing [s@macro-exten-vm:3] Set("SIP/5555-08c04538", "VMBOX=1000") in new stack
-- Executing [s@macro-exten-vm:4] Set("SIP/5555-08c04538", "EXTTOCALL=1000") in new stack
-- Executing [s@macro-exten-vm:5] Set("SIP/5555-08c04538", "CFUEXT=") in new stack
-- Executing [s@macro-exten-vm:6] Set("SIP/5555-08c04538", "CFBEXT=") in new stack
-- Executing [s@macro-exten-vm:7] Set("SIP/5555-08c04538", "RT=20") in new stack
-- Executing [s@macro-exten-vm:8] Macro("SIP/5555-08c04538", "record-enable|1000|IN") in

new stack
-- Executing [s@macro-record-enable:1] GotoIf("SIP/5555-08c04538", "1?check") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing [s@macro-record-enable:4] AGI("SIP/5555-08c04538",

"recordingcheck|20010628-062208|993709328.27") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
recordingcheck|20010628-062208|993709328.27: Inbound recording not enabled
-- AGI Script recordingcheck completed, returning 0
-- Executing [s@macro-record-enable:5] MacroExit("SIP/5555-08c04538", "") in new stack
-- Executing [s@macro-exten-vm:9] Macro("SIP/5555-08c04538", "dial|20|tr|1000") in new

stack
-- Executing [s@macro-dial:1] GotoIf("SIP/5555-08c04538", "1?dial") in new stack
-- Goto (macro-dial,s,3)
-- Executing [s@macro-dial:3] AGI("SIP/5555-08c04538", "dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
dialparties.agi: Starting New Dialparties.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
dialparties.agi: Caller ID name is 'Test User' number is '5555'
dialparties.agi: Methodology of ring is 'none'
-- dialparties.agi: Added extension 1000 to extension map
-- dialparties.agi: Extension 1000 cf is disabled
-- dialparties.agi: Extension 1000 do not disturb is disabled
-- dialparties.agi: dbset CALLTRACE/1000 to 5555
-- dialparties.agi: Filtered ARG3: 1000
== Manager 'admin' logged off from 127.0.0.1
-- AGI Script dialparties.agi completed, returning 0
-- Executing [s@macro-dial:7] Dial("SIP/5555-08c04538", "SIP/1000|20|tr") in new stack
-- Called 1000
-- SIP/1000-08c0f590 is ringing
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
-- Nobody picked up in 20000 ms
-- Executing [s@macro-dial:8] Set("SIP/5555-08c04538", "DIALSTATUS=NOANSWER") in new stack
-- Executing [s@macro-dial:9] GosubIf("SIP/5555-08c04538", "0?NOANSWER|1") in new stack
-- Executing [s@macro-exten-vm:10] GotoIf("SIP/5555-08c04538", "0?exit|return") in new

stack
-- Executing [s@macro-exten-vm:11] Set("SIP/5555-08c04538", "SV_DIALSTATUS=NOANSWER") in

new stack
-- Executing [s@macro-exten-vm:12] GosubIf("SIP/5555-08c04538", "0?docfu|1") in new stack
-- Executing [s@macro-exten-vm:13] GosubIf("SIP/5555-08c04538", "0?docfb|1") in new stack
-- Executing [s@macro-exten-vm:14] Set("SIP/5555-08c04538", "DIALSTATUS=NOANSWER") in new

stack
-- Executing [s@macro-exten-vm:15] NoOp("SIP/5555-08c04538", "Voicemail is 1000") in new

stack
-- Executing [s@macro-exten-vm:16] GotoIf("SIP/5555-08c04538", "0?s-NOANSWER|1") in new

stack
-- Executing [s@macro-exten-vm:17] NoOp("SIP/5555-08c04538", "Sending to Voicemail box

1000") in new stack
-- Executing [s@macro-exten-vm:18] Macro("SIP/5555-08c04538", "vm|1000|NOANSWER|") in new

stack
-- Executing [s@macro-vm:1] Macro("SIP/5555-08c04538", "user-callerid|SKIPTTL") in new

stack
-- Executing [s@macro-user-callerid:1] Set("SIP/5555-08c04538", "AMPUSER=5555") in new

stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/5555-08c04538", "0?report") in new

stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/5555-08c04538",

"0|Set|REALCALLERIDNUM=5555") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/5555-08c04538", "AMPUSER=5555") in new

stack
-- Executing [s@macro-user-callerid:5] Set("SIP/5555-08c04538", "AMPUSERCIDNAME=Test

User") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/5555-08c04538", "0?report") in new

stack
-- Executing [s@macro-user-callerid:7] Set("SIP/5555-08c04538", "AMPUSERCID=5555") in new

stack
-- Executing [s@macro-user-callerid:8] Set("SIP/5555-08c04538", "CALLERID(all)="Test User"

<5555>") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/5555-08c04538", "REALCALLERIDNUM=5555") in

new stack
-- Executing [s@macro-user-callerid:10] GotoIf("SIP/5555-08c04538", "1?continue") in new

stack
-- Goto (macro-user-callerid,s,19)
-- Executing [s@macro-user-callerid:19] NoOp("SIP/5555-08c04538", "Using CallerID "Test

User" <5555>") in new stack
-- Executing [s@macro-vm:2] Set("SIP/5555-08c04538", "VMGAIN=""") in new stack
-- Executing [s@macro-vm:3] GotoIf("SIP/5555-08c04538", "1?vmx|1") in new stack
-- Goto (macro-vm,vmx,1)
-- Executing [vmx@macro-vm:1] GotoIf("SIP/5555-08c04538", "0?s-NOANSWER|1") in new stack
-- Executing [vmx@macro-vm:2] Set("SIP/5555-08c04538", "MODE=unavail") in new stack
-- Executing [vmx@macro-vm:3] GotoIf("SIP/5555-08c04538", "1?notdirect") in new stack
-- Goto (macro-vm,vmx,5)
-- Executing [vmx@macro-vm:5] NoOp("SIP/5555-08c04538", "Checking if ext 1000 is enabled:

") in new stack
-- Executing [vmx@macro-vm:6] GotoIf("SIP/5555-08c04538", "1?s-NOANSWER|1") in new stack
-- Goto (macro-vm,s-NOANSWER,1)
-- Executing [s-NOANSWER@macro-vm:1] Macro("SIP/5555-08c04538", "get-vmcontext|1000") in

new stack
-- Executing [s@macro-get-vmcontext:1] Set("SIP/5555-08c04538", "VMCONTEXT=default") in

new stack
-- Executing [s@macro-get-vmcontext:2] GotoIf("SIP/5555-08c04538", "0?200:300") in new

stack
-- Goto (macro-get-vmcontext,s,300)
-- Executing [s@macro-get-vmcontext:300] NoOp("SIP/5555-08c04538", "") in new stack
-- Executing [s-NOANSWER@macro-vm:2] VoiceMail("SIP/5555-08c04538", "1000@default|u") in

new stack
-- Executing [s-NOANSWER@macro-vm:3] Goto("SIP/5555-08c04538", "exit-FAILED|1") in new

stack
-- Goto (macro-vm,exit-FAILED,1)
-- Executing [exit-FAILED@macro-vm:1] Playback("SIP/5555-08c04538",

"im-sorry&an-error-has-occured") in new stack
-- Playing 'im-sorry' (language 'en')
-- Playing 'an-error-has-occured' (language 'en')
-- Executing [exit-FAILED@macro-vm:2] GotoIf("SIP/5555-08c04538", "0?exit-RETURN|1") in

new stack
-- Executing [exit-FAILED@macro-vm:3] Hangup("SIP/5555-08c04538", "") in new stack
== Spawn extension (macro-vm, exit-FAILED, 3) exited non-zero on 'SIP/5555-08c04538' in

macro 'vm'
== Spawn extension (macro-vm, exit-FAILED, 3) exited non-zero on 'SIP/5555-08c04538' in

macro 'exten-vm'
== Spawn extension (macro-vm, exit-FAILED, 3) exited non-zero on 'SIP/5555-08c04538'
Extension Changed 5555[ext-local] new state Idle for Notify User 1000
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
trixbox1*CLI>
###################################################################


&nbsp

gianthobbit
Posts: 39
 Member Since:
2007-03-19
I had a voicemail problem before but it was a missing directory
Thu, 01/08/2009 - 4:24pm

I had the directory /var/spool/asterisk/voicemail but the two subdirectories (default and device) were missing. I created them and set the permissions and everything worked.


&nbsp

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.