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handle caller to other destination

dejanbg
Posts: 18
 Member Since:
2006-10-23
Submitted by dejanbg on Mon, 12/04/2006 - 8:15am.

Hi guys,

does anyone know way for this:

you call Asterisk and you are tnasfered to IVR...you listen some part of it and then connect to Operator for example... AFter talk with him, he realise you need to listen for example IVR-44 which customer didnt find for example, is there option to transfer him directly to that desired part of system or only way is to transfer him with
#7777 so he is again on start?

of course, any idea, to do something else, i mean other way in which operator can interact with caller (play wav or whatever) would be nice ... transfer to some agi script or whatever...

regards
thanks in advance

‹ Voicemail access from IVR Trixbox should not be advertising SellVOIP ›

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bubbapcguy
Posts: 3774
 Member Since:
2006-06-02
Re: handle caller to other destination
Fri, 12/01/2006 - 6:59am

Create ghost exten(s)
Use Follow me, you can play two files with this
use the same exten number in the extension list box
Use the announcement to say something like hold please (or whatever)
Fail to the IVR you want played


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dejanbg
Posts: 18
 Member Since:
2006-10-23
Re: handle caller to other destination
Mon, 12/04/2006 - 8:15am

thanks for advice i will try that

cheers


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