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Problems with voicemail after using Recordings interface

DeKa
Posts: 13
 Member Since:
2006-07-10
Submitted by DeKa on Sat, 08/05/2006 - 10:59pm.

Hi,

One of our extensions, 201 has a problem with voicemail.
Callers can leave messages, but we first noticed there was a problem because the MWI light was never coming on. It appears the voicemails go off into the ether - by looking at "Asterisk Info" from the Trixbox page of our server, there is never any voicemail - even though callers are given the normal message, and the "press pound when completed" message etc.

Dialing into the voicemail box with *97 works - you enter the password. The phone keeps the call active for about 10 seconds, then just hangs up. You can do the same on any other phone and if there's no voicemail it says "you have no new messages".

This problem has occured since the user logged into the recordings interface at http://asteriskbox/recordings

Deleting the extension and re-creating it has not helped.
What's caused this problem and how do I solve it?
Many thanks,
Derek

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DeKa
Posts: 13
 Member Since:
2006-07-10
Re: Problems with voicemail after using Recordings interface
Fri, 08/04/2006 - 9:43pm

OK... I couldn't find the answer searching this forum, but I found the answer on this forum when searching with Google!

http://www.trixbox.org/modules/newbb/viewtopic.php?topic_id=1705&...

Nothing to do with ARI as it turns out.
Derek.


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mwood
Posts: 48
 Member Since:
2006-05-31
Re: Problems with voicemail after using Recordings interface
Sat, 08/05/2006 - 12:04pm

I just recently had the same exact problem on a new install. The customers Polycom did not arrive in time for install so I substituted Cisco for the interim. Everything worked fine until I installed the Polycom sets. Station 201 exhibited the same problems that you had. I did not check the forum but did change the station number and everything worked again. According to the supplied link above, it could happen again and no one knows what the cause is?


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DeKa
Posts: 13
 Member Since:
2006-07-10
Re: Problems with voicemail after using Recordings interface
Sat, 08/05/2006 - 10:59pm

Well if you get in and delete all the .lock voicemail files it works again perfectly...


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