Transfer to Voicemail- A better way ??

"##*+"

Note the quotes and the +

For 9133:

"##*,,,"

Those give about 5 seconds between key presses. If the user does nothing for 5 seconds it times out. With the later Aastra firmware, you also need "suppress dtmf playback: 0" or the phone won't send DTMF down the channel. This is the phone dial plan I use: "x+#|xx+*|xx+**|xx+*+#" I don't remember if that has any impact or not, but I vaguely remember it relating to this function somehow.

Joe,

Every major phone system I have come across has a transfer to voicemail button on the phones. I'm basically tring to replicate that feature. Just press the VM transfer button dial the extention and your done. It may only save the users a few steps but it is what they are used to.

_______My suggested Method_____________________________Your Method____________________

Initiate blind transfer___(2 key presses)____________Invoke speed dial_____(1 key press)
Enter * plus ext. 2222__(5 key presses)____________Enter ext. 2222_______(4 key presses)
Press "Send" if needed_(

That's only 2 key presses you're saving. In addition, there is no short 5 second timeout with the method that I am suggesting. You'll have plenty of time to start to enter the * plus extension number, and remembering to put an asterisk (*) in front of the extension number is just as easy as remembering how to invoke that particular speed dial. Lastly, if the dialplan/dialtemplate on the phone is configured to recognize the * plus ext. number string (i.e. *2222), then pressing "Send" at the end is not needed. For the users it is just a normal transfer with an added asterisk. The method you are trying is the harder one to use despite saving two whole key presses.

Joe

Yes, I realized that right after I made the post, and was amending it while you read it and replied. So, you're saving 2 key presses but trading off the fact that the asterisk (*) in the speed dial starts the dial string timeout countdown in the phone and the fact that you're are introducing, though simple as it is, a new procedure for the users to learn beyond the standard transfer mechanism built into the phone.

Joe

There likely is a setting in the phone to change the size of the timeout associated with the dialplan/dialtemplate patterns. You would have to find it in the administration manual for the phone models in question, and the change would lengthen the time to wait before automatically sending all dial strings that don't match one of the phone's dialplan patterns. I believe that is your only other choice.

Joe

This is what I ended up putting in for the speed dial key.

##,,*,,

I know it's not correct but it gives me about 8 seconds now which should be plenty of time to transfer the call.