Trixbox Pro Appliance and Predictive Dialer

cbbs70a: To be honest I don't have a clear picture of what requirements I have for the dialer outside of I provide it a list either via a text document, web service, or whatever and it dials the numbers and ties directly into the TB system so we don't have duplicate functionality. I've never set this up before so I have no concept of the appropriate terminology. Sorry to be vague but I intended to install vicidial on a vanilla machine just to be able to figure out options and get a better understanding of whats available but I thought I would ask here to get pointers. Thanks in advance.

Andrew - The primary reason for running it on another machine is so that I don't have to worry about the predictive dialer breaking the TB Pro machine and giving TB support an excuse to not support the box. Can you point me to any specific setup instructions?

I wrote my own dialer a while back, and have a fair bit of experience. If you'd like, I can help you figure out exactly what it is you are looking for and possibly point you in the right direction. Developing your own dialer in house (you say you want a predictive dialer) is not something you are going to want to do. I can tell you firsthand that the amount of time and knowledge required to do that successfully will cost you a fortune. There are several pretty good auto/predictive dialer solutions on the market (most are hosted) which work great, but none of them are cheap.

If you'd like to see a really REALLY good dialer (auto / predictive) with all the functionality you could ever want, check out five9 (http://www.five9.com/). They are very expensive, but have excellent documentation, representatives, and an awesome product. You should probably get started by looking at their podcasts and seeing what features these sorts of products offer, so that you get a good understanding of what sort of stuff is out there.

So I installed vicibox server to play around it and get a better understanding of dialers in general except that I couldn't figure out how to link it my current tb install. Can someone spell out a generic config for connecting two machines over a local network for outbound dialing? Here is what I've tried so far:

[dialer]
type=friend
username=trixbox
secret=secret
auth=plaintext
host=10.10.10.1
context=from-internal
peercontext=from-internal
qualify=yes
trunk=yes

[trixbox]
type=friend
username=dialer
secret=secret
auth=plaintext
host=10.10.10.2
context=from-internal
peercontext=from-internal
qualify=yes
trunk=yes

which gets me

trixbox/dialer   10.10.10.2    (S)  255.255.255.255  4569 (T)      OK (4 ms)
dialer/trixbox   10.10.10.1    (S)  255.255.255.255  4569 (T)      OK (12 ms)

I know I've got to add a dial plan piece which essentially says on the dialer outbound calls and extension calls (7xx) go to trixbox but could use some assistance.

I promise I will not bump again but just can't believe no ones run a similar setup before. If anyone has interest in helping out and getting paid DM me or reply to this thread.