Is trixbox right for my business?
Thanks for any/all responses to my questions/concerns.
I have spoken to a local rep about setting up trixbox for my business and I think he is a nice guy with ADHD and may very well be new to trixbox.
Here are my business details:
1. Small business with 3 full time employee's plus myself.
2. Heavy phone useage as we are a sales/service business.
Here are my research issues and questions/concerns/needs:
1. I like the advanced features that trixbox has...Find Me in particular. I am out of the office on sales calls alot and hate calling in to check messages and/or having staff check my voice mail and email them to me... I also like the fact that calls can be transferred to my cell phone when I am out of the office......We currently have a Avaya Partner Plus system with automated attendant and voicemail.
2. I have done alot and I mean alot of reading over the past 3-4 weeks on VOIP and while I would love to save money by using voip as opposed to analog (copper) lines from AT & T...I have big concerns with quality. Some people I have spoken to say get a qos router and switch and you can use dsl at the high speed level. Other says under no circumstance should you do that...you need a dedicated T-1 line....there would go any potential savings if I go dedicated T-1.
3. I have a fairly new Dell box never used that I tried to load trixbox on and I was going to buy a couple of sip trunks and try the system out at home prior to using in my business, but I couldn't get past the first issue with install when the install was looking for drivers, sata, raid or otherwise....tried several times to no avail.... Called trixbox and while the guys where somewhat helpful, referring me to a wiki was not what I was looking for...I am fairly computer literate to the point that I can network and manage my own server and website.
I have read a couple of he white papers and was planning on running two sep networks..one for voice (dsl at 6.0 down / 768 up) and cable for my data...since you need 80-90kb per phone call I thought this might work.
So Do I:
Spend $1600 on the appliance and hope that it works as stated with analog lines? No savings but will get the functionality if it works properly...I feel somewhat insecure due to failed install and reading a ton of post on this site relating to installs. OR should I go with a hosted product that does the same thing and not have that expense?
I have bought a qos router (RV042 CABLE/DSL VPN ROUTER W/4-PT SOFTWARE 1 , qos switch (linksys LNK-SRW208) and 3 CISCO CP-7961G-GE phones. Like I said I was going to load trixbox on my new box and run the system at home on my dsl to get all of the bugs out prior to switching over to my office....CISCO phones apparently present another problem as one of the guys from trixbox told me they were hard to configure....
Sorry If this should like a ramble....I have written this between phone calls....
Any advice would be appreciated.
Trixbox has always proven to be the best approach for for small business.
Re: your key points:
1- Find Me. Actually this is one of the features, however for you, going in and out of the office, you can have make use of DISA, Conference, Forward to cell or to anywhere else in the world.
2- T1. For your 4 users, assuming all users are on call, you DO NOT need a FULL T1, it would be on my opinion, overkill... I would take in a Fractional T1, spend perhaps around $200-$400 depending on where you are and still get good quality calls going.
3- QOS Router. THe Linksys routers and qos and firewall are fairly easy to configure, they are NOT THE BEST, but is good for your setup.
4- Dell Server. Since you already have this on hand, then just go ahead and do Trixbox on this. Unless you do not care much about spending on Hosting, which has added advantage too.
5- Cisco phones.... hmmmm, I am not a Cisco hater, but do not like them too well. If I have a choice, I would go for a Polycom or a Linksys, Aastra or SNOM, without any second thoughts. But then, since you already invested on the phones, then I would suggest just to give it a go, unless you can trade them for any of the listed phones I mentioned.
Hope this helps!
Walden:
Thanks for the reply.
1. I will explore all of the features once I can get it up and running...
2. Fractional T-1....This is part of my issue actually....this has never been explained to me as an option.....seems if everyone is just trying to sell me something as opposed to explaining options to me so I can make a good decision.
3. Dell Server...This server has raid and I just recently upgrated to 4 drives as opposed to 2...., but I cannot use with trixbox as it overwrites the entire drive and I need the 4 that I have....I could possibly add two more...haven't explored that option yet....thanks for the advice.
4. Polycom vs Cisco: I got these phones nib off ebay for $150....the reason I chose them specifically was that when I was speaking to a rep about what phones to buy, his sounded crappy and it was a Polycom....I was talking to a guy with Bandwidth.com about SIP and he was speaking on a Cisco and it sounded great.....not really a good thorough review on my part, but the Cisco phone sounded better and I got them at a good price....hell they haven't even been delivered yet.....
Thanks again,
Hi - Wanted to help you with a few issues.
If you are in the US AT&T is running a promotion for Internet T1's for $424.00/mo. If you are looking at two business class DSL/cable connections this may be the way to go for you. The QoS router will still be needed as this will also be your Internet connection. Fractional T1's are not an option for most of the US.
The reason the reports are all over the board on Voip and cable/DSL is simple, it works great sometimes and sometimes it does not. It is all dependent on the quality of your ISP and Voip provider. Geography plays a major role also.
WRT the dell server - Why do you need the 4 drives? Are you dedicating this server to the trixbox application?
Polycom v. Cisco - The quality difference you saw can be due to many factors it was not the phones.
With that being said the Cisco's are without a doubt the highest quality phones. They lack a few of features of the Aastra and SNOM which where designed for Asterisk. In your environment I think you will be happy with the Cisco's.
Scott
Scott:
I have been reading this board and others all weekend long and had really hoped you would reply....(not bored, I have a sick dog and did a lot of research while tending to him).
I am in Houston and I am currently having a new building constructed in Katy, TX (suburb of Houston). I am trying to coordinate this move with the switch, but I am very nervous about the switch. Right now I use AT & T dsl line in my office and it works great...I pay for there 3.0 service but consistantly get 2300 down and 430 up.
I would never have more than 4 concurrent calls and was thinking bout using dsl for voice and bring in cable for data....I had my new office wired to accomodate two different networks. The qos switch is a linksys SRW208 and the router is a linksys RV042.
Quote,"WRT the dell server - Why do you need the 4 drives? Are you dedicating this server to the trixbox application"?
Don't really need 4...the server is a Dell SC 500...Came with 2 at 30 gig each....used that up and added 2 more 250 gig and a lot more ram....I could install trixbox on the 30 gig drives I guess, but would need a tech out here to do it....
I could always sell the Cisco phones if needed...they are new in the box and I got them for a steal.
Thanks again for your comments and suggestions.
Those are terrible speeds on your DSL.
For a small setup like that I would use 4 copper lines into the trixbox then voip for long distance, I have been using sangoma 4 port fxo cards with hardware echo and the calls sound great, also the cisco 7940's work great once you find the frimware for them.
a lot of ciscos sound great once you get them configured ;)
I agree cisco's once configured are great, just a pain setting them up!!


Member Since:
2008-07-27