Trixbox should not be advertising SellVOIP

Kerry - he does bring up a good point though, that trixBox includes a SellVOIP configuration module in it. (as well as a VoicePulse configuration module). These are problematic since they are not endorsed nor maintained by the freePBX team. They also lead to support queries and sometimes bug reports on our site. (promptly closed I may add - as 'not our problem...'

I would not recommend that these get included because of this confusion, as well as the real potential of them breaking when we make changes to freepbx that are not compatible with what they are doing, since there is no mechanism for users to update them as with other modules available on the online module system.

philippel

I have been using voicepulse for about a week and it is awesome! Thanks for the easy to use trixbox setup!

You are absolutely right…
I had a bad experience registering with sellvoip.net. I sent the initial deposit for them through moneybookers and never heard from them for 2 weeks. Then I sent them over 10 emails to inquiry the registration status. They have responded once and promised to check and solve my case, then never done anything. It has been more than a month now. They got my $ 25 and ignored my emails. I used their portal to posted many tickets. I doubt they read customer’s tickets. Beware sellvoip is a group of scams.
I recommend VoicePulse. I’m happy with them now. Good support and excellent voice quality.

Update on email sent to SellVoip with request to resend the account settings.

Here is the reply:

Hi. This is the qmail-send program at server8.kayako.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
This address no longer accepts mail.

This does not look promising or good.

By the way the phone number listed on their web site does NOT work either and I was unable to verify the address as well as actual company name????? I guess the street number should have been a clue :

Blue Networks, Inc.
12345 Lake City Way NE
Seattle, WA 98125

Phone: 1-206-965-9600
Email: sales@sellvoip.net

Hmmmmmmm......

Ward,

I believe that the concern here is the fact that Trixbox has introduced an automatic setup script on the new build. New trixbox users may not have all of the information. They assume since it's included in the trixbox installation, it must be good. (Since trixbox is so good.) :)

I know when I first found A@H, I was looking for something that was easy to use and didn't require a lot to setup. Therefore all of the research was already done for me, I just had to load the software.

I think that they should remove these features from the load and have the VoIP providers that want to support trixbox offer setup scripts on their sites.

Possibly even a module upload on the trixbox would be a better option than placing only a select few of Providers on the installation.

Just my $.02

- Glenn

Surely you're not putting Trixbox in the same boat as AOL. Well if you think about it, millions of users thought that they were pretty good. (Not that I like AOL) ;)

I just think that it probably isn't a good idea for the Trixbox group to get involved in marketing other companies on thier software. It creates issues like this. Now when people associate a bad experience with a provider, they associate that with the trixbox that basically recommended it to them. (The trixbox group may say that they are not associated, but if they are part of the installation package, then they ARE in someway associated...)

But, I think that everyones experience is different (ie. Vitelity.. I haven't had a good experience).

Trixbox marketing focuses on the ease of installation and use. It's geared towards the novice user. The user puts the trust in the software and the team that developed it. Not everyone is a power user, and not everyone knows where to look for complaints about a certain VoIP carriers.

If everyone was an expert, then consultants would be out of work. ;)

But, this is just my opinion. Just figured I would share.

From what I've read, I think the answer is "HOPEFULLY SO." I'm sure they got added as a money-generating venture back when Andrew was a starving artist. Now that he's rolling in dough, hopefully the modules will just go away.

Preconfigured providers are an interesting (and useful) concept, and Nerd Vittles is exploring something even better with a provider called les.net. But, not by adding a module to freePBX. Once you run our next PBX-in-a-Flash script, you'll have a working incoming DID and outbound trunk with a $2 credit to try out the service. That's a lot of calls at $.015 per minute. The real advantage is it will let newbies have a working system right out of the box. For others, you can simply delete the trunk although I can't imagine why you'd choose to burn up free money. :hammer:

I wanted to take a minute to reply to some of the threads here directly, We do take these posts very seriously when we find them. Most of the tickets we receive are about getting service intially configured, once configured we rarely see a service outage ticket. On that side we are hard at work on a new portal to be released at the end of the year which should greatly simplify the configuration options we offer for a majority of accounts who just need a subset of our wholesale offerings. We cater to the wholesale customer, the Trixbox ad's were much more of a success that we ever thought they would be. We've signed up hundreds of new accounts since it's been running. Out of that number there has been a very small percentage we could not take the time to help them configure their side, which we also try to make clear in the FAQ it's not something we commit too. Some people take that very personally, but we've seen our support ticket count go from around 20 per day to 75 per day from all of the new accounts. We were not prepared for that, we have hired another full time support person which started coming up to speed this past week which should make a big impact in walking through these tickets much more promptly going forward. Keep in mind though, that hundreds of those accounts have been successfully setup, we consider success when someone has not only placed calls, but used their initial deposit and recharged their account which we take as a positive sign. We try to support everyone big and small, which is why we added an additional person, but our focus is on larger wholesale. If anyone still has an outstanding issue which was not addressd, please send another email to support@sellvoip.net and CC me at jeds@sellvoip.net. I will try to help triage/track any thing which is past due and help out directly where I can. No one is trying to take advantage here, we were just overwhelmed with the response and have been working on getting up to speed as fast as we can. We do believe our infrastruture deployments are some of the best around, and do hope we can help get everyone who desires to be taken care of.

Kind Regards,

-Jed

I think spending a few hours and writing some documentation and posting a FAQ would help SellVoIP a lot.

Here's my own FAQ, none of these were answered in previous tickets or e-mail conversations, there are a couple that I didn't bother to ask, since my first tickets have gone un-answered.

1. How does one disconnect a DID or channel that is no longer needed?
2. Why are new customers getting assigned newportal.sellvoip.net, but the link a the web site points to portal.sellvoip.net
3. How long does it take for CDRs to show up (I've made a number of outbound calls and never had them show up)
4. What are the differeces between the DID types (Origination, Calling card, ANI) in the portal? Which DID types work and with the Trixbox module?

I've been using their service (outgoing only for now) for the last 6 months and have been pretty happy with their stable servers and call quality. You just can't expect much of personal customer care. It is still a great deal if things work for you.

There were times when my questions were never answered, but they solved all the issues eventually (caller ID with IAX2, international calls, etc. you can search my posts in this forum). I think they are trying to address your questions by building a new portal but I can try to answer them from my experiences:

1. You need to email them (support@sellvoip.net) repeatedly. They will eventually get around to do it.
2. The old portal doesn't work. They are trying to build a new, better portal as Jed mentioned.
3. The CDR page loads very sloooooowly. Either the server is too slow or the database is too big. It takes about 3-4 mins for my page to load. Be very patient. If you have short time-out setting, you will never see the page.
4. "Origination" is the regular DID and works with Trixbox.

My thoughts exactly. 8-) It always bugs me when a company makes their problem my problem.

Kerry, didn't they reply in this very thread on the 11th? Was it that their reply was not good enough or you just didn't see it? Not a fan of SellVOIP, just a curious onlooker.

seems to me that actions are more powerful then words - and from what I've read, they've had their chance for a long time to get it right and haven't done anything. Just my 2 cents, I have never had any dealings with them, but it sure seems to fit a pattern...

p