Do not used them as they have control over their network at all. Their tech support is nothing more then we will looking into the problem for you. How much looking do you need before they reliazed the problem is on their network.
Any how below you can you the ticket i have open with them for the issed for more them 30 + days still no resolution and not once did they event consider credits the account back for all the issues we having for bad call quality as well as service and support.
Ticket Details
Ticket Number 4314
Custoer no contmer Number 2707
Company Union Auto Glass
Status Open
Date/Time Submitted Tue - Jul, 8th 2008 - 02:26:48 PM (Central Time)
Priority Normal
Department Inbound Calls
Subject Call quality issue
Account Type Term Orig Only
Description
static on did 3026547854
and all the other did are working fine. 3027627978
all did are going to same server / ring group /trunk / extension
server ip address is 71.162.229.13
server pass is bigbux3
Updates
Date: Tue - Jul, 8th 2008
Time: 02:31:56 PM
Who: Union Auto Glass
web interface password is bigbux3
Date: Tue - Jul, 8th 2008
Time: 03:40:49 PM
Who: Customer Support
Spoke to the customer, it's actually a choppy line issue, and it's only happening one one DID. Confirmed that 5060 is open, and 10k - to 20k is open. This "could" be a bandwidth issue.
Date: Tue - Jul, 8th 2008
Time: 03:42:42 PM
Who: Customer Support
Can you please post a trace route to pingtest.voipstreet.com from your server ?
Date: Fri - Jul, 11th 2008
Time: 07:25:24 AM
Who: Union Auto Glass
C:\Documents and Settings\Administrator.AUG>tracert pingtest.voipstreet.com
Tracing route to pingtest.voipstreet.com [64.136.174.24]
over a maximum of 30 hops:
1
2 1 ms 1 ms 2 ms L301.VFTTP-17.PHLAPA.verizon-gni.net [71.162.229
.1]
3 2 ms 2 ms 2 ms P2-3.LCR-01.PHLAPA.verizon-gni.net [130.81.39.22
]
4 3 ms 3 ms 3 ms 130.81.29.208
5 3 ms 3 ms 4 ms 0.so-6-0-0.XL1.PHL6.ALTER.NET [152.63.3.77]
6 13 ms 13 ms 13 ms 0.so-7-0-0.CL1.PIT1.ALTER.NET [152.63.32.97]
7 13 ms 13 ms 13 ms 159.ATM7-0.GW3.PIT1.ALTER.NET [152.63.36.249]
8 13 ms 13 ms 13 ms wbscon-gw.customer.alter.net [65.207.95.118]
9 14 ms 14 ms 14 ms node24.174.136.64.1dial.com [64.136.174.24]
Trace complete.
Date: Fri - Jul, 11th 2008
Time: 08:08:28 AM
Who: Customer Support
We have opened a ticket with our carrier on this. We'll update you once we get a response.
Date: Fri - Jul, 11th 2008
Time: 10:17:05 AM
Who: Customer Support
We spoke with the carrier. They requested some call examples within the last 24 hours.
Date: Sat - Jul, 12th 2008
Time: 10:33:51 AM
Who: Customer Support
Please provide a call example within the past 24 hours if possible.
Thank You
Date: Sun - Jul, 13th 2008
Time: 05:37:11 PM
Who: Union Auto Glass
07/11/2008 +13026522791 +13026547854 Origination 09:45:03 AM 6m : 30s ANSWERED
07/11/2008 +13024296724 +13026547854 Origination 08:36:24 AM 1m : 15s ANSWERED
Just some sample of the call with issues. if the problem continue can we request the all of the did to be move to a different provider.
The problems is appared to be happen mostly on call from cell phone and when both parties to to talk at the same time the audio would cut in and out and we have our cisco network admin looking at QOS and firewall and it appared that everythiing work ok. We have starting to setup with another provider and so far we have no problem with them. please work on this issues asap with your provider. We dont want to move all the DID to another compnay but if that is what it take then we will do that is right for our company please understand.
Date: Mon - Jul, 14th 2008
Time: 08:05:20 AM
Who: Customer Support
Please understand that our provider needs to have call examples within the past 24 hours in order to effectively troubleshoot this issue. The provided examples are from Friday. If you could duplicate this on a live trap, or provide examples today we would be able to escalate this issue.
Date: Mon - Jul, 14th 2008
Time: 07:00:57 PM
Who: Union Auto Glass
Sample from today
07/14/2008 +13027233152 +13026547854 Origination 12:35:13 PM 3m : 45s ANSWERED 0.05588 0.01490
07/14/2008 +13024574100 +13026547854 Origination 12:32:10 PM 3m : 30s ANSWERED 0.05215 0.01490
07/14/2008 +18566784099 +13026547854 Origination 12:20:22 PM 1m : 15s ANSWERED 0.01863 0.01490
07/14/2008 +13027621529 +13026547854 Origination 12:10:58 PM 3m : 45s ANSWERED 0.05588 0.01490
07/14/2008 +13023561876 +13026547854 Origination 12:01:02 PM 3m : 30s
SAMPLE FROM FRI
07/11/2008 +16108694994 +13026547854 Origination 08:17:08 AM 3m : 30s ANSWERED 0.05215 0.01490
07/11/2008 +13026561408 +13026547854 Origination 09:05:23 AM 1m : 0s ANSWERED 0.01490 0.01490
07/11/2008 +13023537180 +13026547854 Origination 08:58:26 AM 3m : 0s ANSWERED 0.04470 0.01490
07/11/2008 +16108694994 +13026547854 Origination 08:58:25 AM 6m : 15s
Date: Tue - Jul, 15th 2008
Time: 06:14:53 AM
Who: Customer Support
We have updated the carrier with this information
Date: Tue - Jul, 15th 2008
Time: 09:29:53 AM
Who: Customer Support
Our carrier has investigated this. They stated that all of the calls seem to be going through a different remote end and everything appears to be clean.
Can you confirm whether or not this is still occurring?
Date: Mon - Jul, 28th 2008
Time: 08:46:19 AM
Who: Union Auto Glass
Below are out tracert and ping we are having heavy call quality issues. We are at the point of consider going back to copperline.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\union.AUG>tracert chiv1.voipstreet.com
Tracing route to chiv1.voipstreet.com [64.136.174.24]
over a maximum of 30 hops:
1
2 2 ms 2 ms 1 ms L301.VFTTP-17.PHLAPA.verizon-gni.net [71.162.229
.1]
3 2 ms 2 ms 2 ms P2-3.LCR-01.PHLAPA.verizon-gni.net [130.81.39.22
]
4 3 ms 4 ms 3 ms 130.81.29.208
5 3 ms 78 ms 3 ms 0.so-6-0-0.XL1.PHL6.ALTER.NET [152.63.3.77]
6 15 ms 15 ms 15 ms 0.so-7-0-0.CL1.PIT1.ALTER.NET [152.63.32.97]
7 16 ms 15 ms 15 ms 159.ATM7-0.GW3.PIT1.ALTER.NET [152.63.36.249]
8 16 ms 16 ms 16 ms wbscon-gw.customer.alter.net [65.207.95.118]
9 15 ms 15 ms 15 ms node24.174.136.64.1dial.com [64.136.174.24]
Trace complete.
C:\Documents and Settings\union.AUG>ping chiv1.voipstreet.com
Pinging chiv1.voipstreet.com [64.136.174.24] with 32 bytes of data:
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Ping statistics for 64.136.174.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms
C:\Documents and Settings\union.AUG>ping chiv1.voipstreet.com -t
Pinging chiv1.voipstreet.com [64.136.174.24] with 32 bytes of data:
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Reply from 64.136.174.24: bytes=32 time=15ms TTL=55
Ping statistics for 64.136.174.24:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms
Control-C
^C
C:\Documents and Settings\union.AUG>
Date: Mon - Jul, 28th 2008
Time: 09:18:18 AM
Who: Customer Support
We're going to attempt to make some changes in a maintenance window early tomorrow morning. Once we make these changes, we'll let you know and ask you to retest.
Date: Tue - Jul, 29th 2008
Time: 06:06:10 AM
Who: Customer Support
We have made some changes here on our end that may help with this. Can you please retest and let us know if you're still having problems?
Date: Tue - Jul, 29th 2008
Time: 06:57:02 AM
Who: Union Auto Glass
our pbx is having such a hard time getting good quality of your network we are now call forwarding all of our did to other line to get better call quality. We can continue to test and test it almost a month since we start with you guy.
As up this morning we still having problems.
Date: Tue - Jul, 29th 2008
Time: 07:28:48 AM
Who: Customer Support
Can you please restart and retest? We made some changes this morning to attempt to alleviate this issue.
Date: Fri - Aug, 8th 2008
Time: 12:35:11 PM
Who: Customer Support
Customer called explaining everything is currently set to failover to a PRI on 888-882-7225. He explained there is still choppy audio quality and this has to be an issue with our network. Customer requested we escalate and resolve this issue within 24 hours.
Date: Sat - Aug, 9th 2008
Time: 05:02:38 PM
Who: Union Auto Glass
Can you get our toll free did route through a different server? or something we are lossing business everydays becuase of this. And yes we have try both isp comcast as well as fiber and now just call forward to a pri and still having issues.
Please gave us an update asap before monday so we dont loosed any customer.
we was using host=chi-in.voipstreet.com do you have any other server we should be trying?
Date: Sat - Aug, 9th 2008
Time: 06:54:18 PM
Who: Customer Support
We can't do what your asking at this time. We can check with our VOIP specialist on Monday.
Date: Sat - Aug, 9th 2008
Time: 07:47:30 PM
Who: Union Auto Glass
Member Since:
2006-06-01