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Looking for high volume trunks.

tenjin
Posts: 4
 Member Since:
2009-03-10
Submitted by tenjin on Tue, 03/10/2009 - 1:27am.

As the title states, I'm looking for a high volume trunk.

Due to the nature of the way my company is setup we don't have a main office with major bandwidth capabilities so physical setup isn't that valid (and from what i can tell the hardware alone would be realativly cost prohibitive)

We have approx 50 employees who all, but the 4 people in the "office" work remotely in an outbound tech support call center. And I am currently doing what amounts to a cost study for the company at this point.
What we are looking for is roughly 200,000 - 300,000 outbound 50 US state minutes, with up to 50 - 60 inbound / outbound channels needed on a few phone numbers. (Incase i have my terms wrong, we could have 40 techs, all making outbound calls, CEO, and my self all holding calls / conferences at the same time)

From what I see people talking about in here I don't fully see that kind of stuff going on.

I have done a bit of testing with a few providers, and most seem satisfactory with just a few lines.

So I guess in short does anyone have a suggestion for high volume trunks? or any other type of advice?

‹ Question about Dial Patterns 1 way IAX2 trunk issue ›

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SkykingOH
Posts: 9680
 Member Since:
2007-12-17
The 40 techs are all in the
Tue, 03/10/2009 - 9:10am

The 40 techs are all in the same building?

Where is the call center located (physically - Only need Country/City/State) and where they will be calling to (US, Europe etc).

With that info I can point you in the right direction.

--

Scott

aka "Skyking"


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tenjin
Posts: 4
 Member Since:
2009-03-10
wel...
Tue, 03/10/2009 - 10:11am

the "call center" is home based, but 99% of our techs are based out of arizona, with one in canada, some how...


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SkykingOH
Posts: 9680
 Member Since:
2007-12-17
Home based does not tell me
Tue, 03/10/2009 - 10:21am

Home based does not tell me anything. Maybe I wasn't clear.

Are all the call center folks in one single location that would share a common trunk and PBX or are they scattered all over the place?

I still needed location, is this all US based? Will the majority of calls be to US locations?

--

Scott

aka "Skyking"


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tenjin
Posts: 4
 Member Since:
2009-03-10
OK...
Tue, 03/10/2009 - 10:48am

Currently most are located in Phoenix, Arizona, US, and its general surrounding cities, there are a few out side of central phoenix, but still in arizona, ie: Flagstaff, Tucson (few hours drive) and one in canada

the vast majority of calls indeed are US based, with maybe a few calls to canda

edit:
Just reread your question further, as of right now, the plan is to have the pbx located in a datacenter, that would be remote from EVERY one, but every one would be connecting to it via sip phones and would be a single pbx with a standby failover server


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opxport
Posts: 49
 Member Since:
2007-09-28
Call Center with Techs who Telecommute - Virtual Callcenter
Fri, 03/13/2009 - 11:20am

By it's nature Call Centers are located in one place (Center being the key word) but your model is similar to one I implemented for a National Computer Sales Center.

You can have your equipment in one central location - Your VOIP Call - PBX at remote Data Center.

Your Primary Business Extensions and all Remote Extensions are SIP connections to the data center - Virtual Extensions - Techs who telecommute from anywhere in the world. Each extension behaves the same whether the guy is sitting at the desk next to you or in Canada.

Your clients can still receive the Caller ID of the Call Center regardless of where the tech is in the world. Incoming Calls can be routed by Area Code to Techs in defined areas.

You can use a2billing to monitor the Trunks and call activity, limit area codes Techs can call to, give call monitoring rights (for Supervisors) etc.

If your trying to define a budget for this, you have a challenge as there are many variables to complete a true needs analysis.

If you want to wing a budget for outsourcing: Put a number down and add zeros until you feel comfortable.

PM me if you want to discuss a real world application.

Good Luck - Interesting Challenge you have there.

Cheers


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aaronhun22
Posts: 67
 Member Since:
2007-09-24
High Volume Trunks
Fri, 03/13/2009 - 4:04pm

Bandwidth.com and I believe advancedvoip.com offer SIP trunks.


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jchuby
Posts: 611
 Member Since:
2006-07-20
Consider going with an
Sat, 03/14/2009 - 9:08am

Consider going with an Amazon hosted solution.
now that you can prepay x amount and it brings down the cost you could definitely save a lot of money in implementing this.

You want to be all voip right?
You would need massive bandwidth in order to have: Incoming calls to the server, server connects call to remote extension. x40 calls (its really 80 calls bandwidth) since its all going over the internet

Or am i thinking about this incorreclty?

--

JChuby
Experienced Trixbox Tech for Hire in Greater NYC
Experienced in Remote Tech Support / Custom DialPlan / Assistance As Well
JChubak@gmail.com or PM me on Trixbox.org Forums


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SkykingOH
Posts: 9680
 Member Since:
2007-12-17
Jcuby - You are right you
Sat, 03/14/2009 - 9:50am

Jcuby -

You are right you need double the bandwidth for the origination and termination.

Even using g.711 the bandwidth would be ~5mb. That is about $250-500/mo plus collocation charges at prevailing rates. I don't know anything about the Amazon solution.

--

Scott

aka "Skyking"


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tenjin
Posts: 4
 Member Since:
2009-03-10
allready a thought
Sat, 03/14/2009 - 12:21pm

Unfortunatly, you guys indeed are correct on the bandwidth, and i am currently looking into a high throughput data center


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SkykingOH
Posts: 9680
 Member Since:
2007-12-17
It may seem to be an odd
Sat, 03/14/2009 - 12:52pm

It may seem to be an odd selection geographically however we have a data center in Cleveland Ohio and are peered to Broadvox, Level 3 and Qwest. I offer great rates and Asterisk friendly techs that all report to yours truly (me).

Seriously, if you are interested drop me a PM and we can chat.

--

Scott

aka "Skyking"


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jchuby
Posts: 611
 Member Since:
2006-07-20
Theres been a lot of talk
Sat, 03/14/2009 - 5:23pm

Theres been a lot of talk about the Amazon solution on Voxilla.com
You launch a prebuilt amazon compute instance, and it gives you centos + asterisk+freepbx... obviously not the most ideal, but basic core system function.

They list all the costs for it on the amazon website... and on the voxilla site they link to an excel spreadsheet that estimates costs for you.
Its not for me or 99% of my clients, but im sure someone out there can save a lot of money by using their bandwidth + servers vs hosting.

I think this might be one of those cases.

--

JChuby
Experienced Trixbox Tech for Hire in Greater NYC
Experienced in Remote Tech Support / Custom DialPlan / Assistance As Well
JChubak@gmail.com or PM me on Trixbox.org Forums


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iverona
Posts: 129
 Member Since:
2006-10-23
Hi all, I've been searching
Sat, 03/21/2009 - 1:00pm

Hi all,

I've been searching information about the Amazon EC2, and done a few tests my self but, just out of curiosity: When you deploy hosted solutions, like TB Pro or an EC2 hosted trixbox CE, how do you manage QoS? I use an IP provider who is directly linked to my DSL provider, so they get "priority" in the whole link between me and the provider, but how do you ensure quality when hosting provider and DLS/Cable providers are not the same?

Regards,
Ignacio.


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