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New activation of CCE, extension-to-extension calls failing

WIN-Berg
Posts: 10
 Member Since:
2008-07-09
Submitted by WIN-Berg on Wed, 07/09/2008 - 11:57am.

Just fired up CCE today on a new server. Plugged in three Aastra phones (57i, 9133i, and 480iCT); all three were autodetected. Assigned extensions and updated phones. No 4 digit dialed internal calls between extensions are working. All three phones are registered, all three can call 8555 and get into voicemail, and I can successfully use individual and group intercom between phones. If I dial 4 digit extension, I get fast busy and "Call Failed" message on display. No PSTN or other external connections set up yet. Ideas or suggestions?

Thanks,

Russ

‹ Polycom persistent handset volume with trixbox pro Activation for TrixBox Appliance ›

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Mike Joyce
Posts: 424
 Member Since:
2007-03-07
Russ, It sounds like the
Wed, 07/09/2008 - 12:51pm

Russ,

It sounds like the phones may not actually be registered properly. There are a few things that I would do to troubleshoot this:

1. Make sure all of the lights are 'green' in the Extensions page of the control panel.
2. Get a call trace of the 'asterisk -r' output when you try to make the call to the other extension.

If you are unable to perform item number 2 I can take a look at your historic logs if you give me your trixbox Pro server id.

Thanks,
Mike

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Mike Joyce


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WIN-Berg
Posts: 10
 Member Since:
2008-07-09
I'm working with Trixbox
Wed, 07/09/2008 - 1:12pm

I'm working with Trixbox support as I type this. All of the phones/extensions show green (registered). We have reloaded factory defaults and new firmware on the phones, but still have same problem. Trace shows SIP error #603, Call Rejected.


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WIN-Berg
Posts: 10
 Member Since:
2008-07-09
Problem solved... a process
Wed, 07/09/2008 - 1:36pm

Problem solved... a process failed to start on the server. Thanks for your offer to help, Mike.


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Mike Joyce
Posts: 424
 Member Since:
2007-03-07
Hey Russ, Glad to hear our
Thu, 07/10/2008 - 7:12am

Hey Russ,

Glad to hear our support team was able to solve this for you. For my own documentation purposes I want to know what wasn't started, I can retrieve this directly from the person that you worked with. Can you give me the ticket number that you worked on?

Cheers!
Mike

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Mike Joyce


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