We're running TB 2.6.1.10 with 60 extensions. 59 extensions are Snom 320's. These work perfectly.
We were using a Snom 370 with two sidecars on reception, these were configured to monitor every extension using BLF. It worked okay, but periodically the phone would freeze for up to 30 seconds at a time. We tried upgrading the firmware. No change. We tried removing the sidecars, oddly, no change. We tested the wiring, switched the patch point and the switch it was connected to. Still no change. We even tried a 320 set up the same way. No luck.
So we ditched and went to Aastra. Namely, a 6757i with two sidecars. Our first impression and our customers impression was the Aastra is a massive improvement on the Snom. It does not freeze.
However, we have two issues.
The Aastra periodically, randomly displays "No Service". You can make calls from the phone, but the phone does not ring. It usually rights itself after 20 or so seconds. The firmware is Firmware Version 2.5.0.82.
Now, until yesterday we had 60 extensions set up with BLF. We've been told the Aastra only supports 50 BLF. A bit annoying. Especially when you need 60, and the sales info does not shout about this. In the quest to find a solution to the "No Service" issue, we changed 10 of the BLFs to Speed Dials. The problem re-occurs.
We've now been told (by our supplier) that the phone only supports 50 buttons. Not just BLFs. Now this *is* a load of horse, becuase the sales info suggests three sidecars can be bolted on.. Why would you do this if you could only make 50 buttons operate?
In the interest of humour, we've disabled the 10 speed dials so now there are 50 monitored extensions (BLF) and nothing else. I'm not re-assured we're on the right path here.
Edit: No, this makes no difference at all. 10.04.09, same thing.
So, anyone have any ideas on how we can solve our little riddle?
Any help much appreciated.
Member Since:
2007-08-15