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ACD Agent Script

onebjensen
Posts: 9
 Member Since:
2009-08-17
Submitted by onebjensen on Mon, 01/25/2010 - 2:07pm.

Trixbox 2.6.3 using the current version of aastra-xml scripts and having the following problem:

I can see and log into the Queues with no problems initially from the soft keys on the phone using the ACD Agent Menu. As long as I stay on that screen I can also log back off of a queue. The problem comes when I exit that page back to the main screen or any other menu screen and then try to go back into the ACD Agent menu. At that point I get a "Page Load Error Cannot Display" and Done down in the bottom right. So basically once logged in I can not easily log back off unless I go through the Asterisk CLI or some other more painful process. In tailing the access and error logs all I see are 200 OKs for getting the appropriate page. Using Aastra 480i handsets. Any help would be greatly appreciated.

Thanks -

Brad

‹ 57i XML Scripts Hide extension from presence directory ›
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Brad Jensen



onebjensen
Posts: 9
 Member Since:
2009-08-17
Update
Tue, 01/26/2010 - 3:48pm

I was able to get an Aastra 9480i to test with. The ACD Agent logon/logoff seems to work just fine with the scripts on this model. It did not however allow me to do the auto program like I was able to do on the 480i model by just putting in the extension and password. I had to copy a .cfg file from another phone, change the properties in it to match the new extension and reboot the phone. Would be nice to have that functionality back for the 9408i model as it makes provisioning a breeze. So I guess the question is what would have changed in the scripts between the two models that would have caused the Page Errors in the 480i and not in the 9480i? Again any help here would be greatly appreciated.

aastra-xml-scripts RPM version 2.2.1-1
aastra-ipphone RPM version 2.5.1-1
Trixbox CE version 2.6.2.3 Stable

Brad Jensen

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Brad Jensen



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