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Problem with Aastra 57i phones automatically answering calls

psetti
Posts: 9
 Member Since:
2008-12-04
Submitted by psetti on Thu, 01/08/2009 - 7:57am.

We have 25 extensions, a mix between Snom phones and Aastra 57i's. We have this strange problem that only seems to happen on the Aastra endpoints. Some callers, when they hit the IVR, dial an extension and the call is immediately answered without any user intervention. People are bugging out when all of a sudden there is someone from the outside saying "Hello, Hello?" on their speakerphone. It seems that some customers who call always go straight to the speaker.

Does anyone have any idea what would cause this to occur?

Thanks,

Paul

‹ configuring Astra 6731 phone Adding DECT to existing Aastra setup ›

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mdonato
Posts: 113
 Member Since:
2006-05-31
am seeing the same
Thu, 01/08/2009 - 3:34pm

i'm seeing the same at 1 site with firmware 2.4.0.96

when the users extension is dialed, it just auto answer without a ring. It's freaking out the user.


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psetti
Posts: 9
 Member Since:
2008-12-04
Bump... Any ideas? Aastra1,
Mon, 01/12/2009 - 8:02am

Bump...

Any ideas?

Aastra1, are you out there?


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aastra1
Posts: 287
 Member Since:
2006-11-06
Cannot reproduce would need some traces
Mon, 01/12/2009 - 2:08pm

I tried to reproduce your issue and did not succeed. Anyway if the phones goes off-hook it is because he received an auto-answer in the SIP invite, now where does this come from I don't know.

So I would like you to trace the SIP invite sent to the phone after a transfer from the IVR, one way to do it is to use ethereal on the PC where you have a softphone I don't think Asterisk sends a special INVITE when it is an Aastra phone, the better way would be to get traces of what is sent to the phone.

Also we could maybe trace what Asterisk does when the transfer is performed. Anyway we need traces to investigate further.

If you are not using Intercom you may also consider disable the auto-answer feature on the phone but it would be better to understand what's going on.

Best I can do right now.

aastra1

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---
aastra1
Aastra XML scripts 2.3.0 now available


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psetti
Posts: 9
 Member Since:
2008-12-04
Thanks for trying! I have a
Mon, 01/12/2009 - 3:05pm

Thanks for trying! I have a ticket open and the tech with whom I spoke advised me to do the same thing, so that's what I'm doing. Disabling the intercom isn't really an option, it's used quite extensively. We'll see what happens, I'm sure we'll find the source eventually!

BTW, when are the newly updated scripts coming out? Still mid month?


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nizon
Posts: 16
 Member Since:
2009-01-20
Have this same problem with
Tue, 01/20/2009 - 11:12pm

Have this same problem with my aastras.
The phones auto answer randomly, even when there is no Alert-Info header in the SIP invite.

Disabling intercom is also not an option (it gets used frequently).

I'll try and collect some packet dumps...


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nizon
Posts: 16
 Member Since:
2009-01-20
Well we have found a way to
Fri, 01/23/2009 - 4:33pm

Well we have found a way to reproduce this.

Step 1: Call extension with Alert-info header. Phone auto answers as it should.
Step 2: Call without header. Pick up the phone manually then hang up. Phone does not auto answer on this call.
Step 3: Call phone again without header. Phone answers on it's own.

Step2 seems to be required to reproduce this.


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nizon
Posts: 16
 Member Since:
2009-01-20
Soo.. pretty much an
Sun, 02/01/2009 - 1:20am

Soo.. pretty much an unsolvable issue then...


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aastra4
Posts: 59
 Member Since:
2007-02-27
Can you reproduce this every
Mon, 02/02/2009 - 1:26am

Can you reproduce this every time when you follow that procedure?

Regards,
aastra4


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psetti
Posts: 9
 Member Since:
2008-12-04
I tried reproducing this in
Mon, 02/02/2009 - 11:54am

I tried reproducing this in the manner that nizon said but it doesn't happen. I'm desperate for a solution here, my users are going nuts over this....


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aastra2
Posts: 324
 Member Since:
2006-10-05
We recently identified small
Tue, 02/03/2009 - 1:14pm

We recently identified small number of glare scenarios in 2.4.0 (and earlier) that could result in the phone not completely removing the previous call information. If one of these glare scenario was hit for an intercom call, then a subsequent call could randomly be auto-answered.

Release 2.4.1 should be much better behaved, in fact up until yesterday I thought we'd found and fixed all the problem scenarios. However, I have now found another scenario which is still causing problems. The good news is that it should be a really rare scenario and we've already identified a fix for this that will be in the upcoming 2.5.0 release.

--

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Gareth

Firmware 2.5.1 available.
Download it from www.aastratelecom.com


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nizon
Posts: 16
 Member Since:
2009-01-20
This is good news! Eta on
Tue, 02/03/2009 - 8:47pm

This is good news!

Eta on 2.5.0?


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aastra2
Posts: 324
 Member Since:
2006-10-05
Nizon, Release 2.5.0 is
Wed, 02/04/2009 - 9:06am

Nizon,

Release 2.5.0 is scheduled for release in March, but it's just hitting beta now, so that may change.

However, since I don't have logs for you're case I can't tell if it will resolve your issue. I'd hope not, but you could be experiencing another issue completely.

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Gareth

Firmware 2.5.1 available.
Download it from www.aastratelecom.com


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psetti
Posts: 9
 Member Since:
2008-12-04
Is there any way I can beta
Wed, 02/04/2009 - 10:38am

Is there any way I can beta test this release?


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nizon
Posts: 16
 Member Since:
2009-01-20
I also would love to do a
Wed, 02/04/2009 - 5:15pm

I also would love to do a beta test.

We have a customer who would be willing to let us play with their production setup.


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rustedshut
Posts: 2
 Member Since:
2009-03-04
I also have some users with
Fri, 03/06/2009 - 2:26pm

I also have some users with Aastra 57i's auto answering. I hope your future update will do the trick.


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nizon
Posts: 16
 Member Since:
2009-01-20
I haven't had any phones do
Fri, 03/06/2009 - 3:22pm

I haven't had any phones do it with the beta so far...


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aastra2
Posts: 324
 Member Since:
2006-10-05
nizon wrote: I haven't had
Sat, 03/07/2009 - 9:04am
nizon wrote:
I haven't had any phones do it with the beta so far...

That's good news, thanks for the update.

--

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Gareth

Firmware 2.5.1 available.
Download it from www.aastratelecom.com


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vtofa
Posts: 39
 Member Since:
2008-10-27
How's the beta working?
Thu, 03/12/2009 - 8:34am

nizon - did the beta fix the problem? I'm having the same issue on 9143i phones.

Where could I get the beta firmware?

Thanks!


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aastra2
Posts: 324
 Member Since:
2006-10-05
vtofa wrote: Where could I
Sat, 03/14/2009 - 9:58am
vtofa wrote:
Where could I get the beta firmware?

The 2.5.0 firmware is now available for download from www.aastratelecom.com

--

----
Gareth

Firmware 2.5.1 available.
Download it from www.aastratelecom.com


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busster8
Posts: 388
 Member Since:
2006-06-25
firmware upgrade
Wed, 03/18/2009 - 1:37pm

can not seem to upgrade 55i phone. Held off upgrading after reading this post, but now that 2.5 is available, I have tried. Currently running 2.2.1.25. When I try to upgrade, phone goes into continuous reboot loop. Had to go into web recovery mode. Re-installing from here give same result. Had to go back to original firmware load to recover.


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ChrisVanBalen
Posts: 48
 Member Since:
2007-05-22
Problems still exist!
Tue, 03/31/2009 - 9:20am

Hey guys,

Just upgraded a client to v2.5... I believe they were pre 2.4 before.. and now with 2.5 they are experiencing this issue quite often!

Any workaround? Or eta on a fix?


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thx247
Posts: 53
 Member Since:
2009-02-11
Oddly enough, this has
Thu, 04/09/2009 - 2:20pm

Oddly enough, this has started happening on one of my users extensions. I'm off to restart the phone, but it doesn't make any sense how this could start happening now.


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thx247
Posts: 53
 Member Since:
2009-02-11
I setup a syslog server to
Tue, 04/14/2009 - 2:35pm

I setup a syslog server to start monitoring the phone which answers calls automatically. Restarting the phone hasn't helped so far.

I'm tagging this post so I can find it later.

automatically answering answer aastra 55i extension auto answers


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thx2000
Posts: 43
 Member Since:
2007-06-18
Just wanted to add to the
Fri, 04/24/2009 - 11:48am

Just wanted to add to the discussion. I've got a customer experiencing this problem as well. Their office has about 15 55i's and so far only one is experiencing the issue. I believe all of the phones are running v2.5.0.82 of the firmware. Has anyone had any success in figuring out whats going on here?


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thx247
Posts: 53
 Member Since:
2009-02-11
No success figuring out why
Mon, 05/04/2009 - 8:03am

No success figuring out why the problem was occurring.

In my instance, the incoming calls hit a ring group of 5-7 phones.

Originally the first extension with the problem was removed from the ring group. Problem solved there right?

Immediately another extension starting auto-answering, seeing it wasn't just a "bad phone" problem, I setup a sys-log server to capture the phone logs for the problem extension.

Since setting up the monitoring process, I have not had the problem with the 2nd bad extension. The 1st bad extension isn't part of the ring group yet either, so no answers on any of this.

Except for a 1GB of phone logs. =(


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foneman
Posts: 16
 Member Since:
2007-01-14
Too am still having problem
Wed, 07/01/2009 - 1:38pm

I have a customer with about 20 9143i and a couple of 9480iCT. Randomly auto answering. Still awaiting a fix.

--

YES!!! I GOT IT....aw man!
www.midtnvoip.com


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thx247
Posts: 53
 Member Since:
2009-02-11
I went into some of the
Thu, 07/02/2009 - 10:46am

I went into some of the phone configuration files and removed duplicate entries that were commented out. It may or may not have helped, but we don't seem to have the autoanswering problem anymore.

Capturing the phone traffic was impossible. The user just does not report the problem accurately enough.


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psetti1
Posts: 1
 Member Since:
2008-08-11
This is still happening to
Wed, 08/05/2009 - 11:11am

This is still happening to me. Now it's happening to the president of the company's phone. Just like the above user stated, capturing phone traffic isn't feasible for this problem since it doesn't happen every day and he doesn't always tell me right away. Does Aastra have any idea what the cause of this is?

I really want to love these phones, 90% of the time they're great.


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daftech
Posts: 34
 Member Since:
2007-08-06
I had this issue
Tue, 10/13/2009 - 2:32pm

occurring about one to two times per week on one extension. I replaced the phone first and when it did not resolve the problem I saved the phones config file, deleted the extension from the system, applied changes to force FreePBX to reload, re-created the extension and put the phones config file back in /tftpboot then plugged in the phone. I have not had a complaint from that user in two weeks. FYI I am running 90+ extensions on:

Aastra 6757i Firmware 2.4.0.96
Trixbox 2.6.0.0-14
Asterisk 1.4.18-3
Cent OS 5.0 kernel 2.6.18-53.1.4.el5 (SMP)

Hope that helps

Glenn


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