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Voice Mail Indicator Light Flashes Perpetually

pythonpoole
Posts: 10
 Member Since:
2008-04-28
Submitted by pythonpoole on Thu, 08/05/2010 - 10:03am.

Hello, I have a small office with 10 Aastra 9480i IP phones.
I'm running the latest version of Trixbox with the latest available Aastra XML scripts. Visual Voice Mail works perfectly fine.

The problem I have is that the Voice Mail indicator light on the phones flashes perpetually regardless of whether there are any new messages or not.

Phones with users that have a mailbox but have never had any Voice Mail messages do not have this issue. The problem exists on all phones that have ever received a Voice Mail, and even if you delete every single Voice-Mail message in the mailbox, the problem continues to exist.

If a new voice-mail comes in, the envelope icon in the bottom left of the screen increases by one (as expected), but it does not decrease after message(s) have been listened to or even deleted.

Any advice is appreciated, thanks.

‹ Inband DTMF Signaling with Aastra 420d and Trixbox DHSG headset ringtone ›


aastra1
Posts: 287
 Member Since:
2006-11-06
Re: Voicemail indicator
Thu, 08/05/2010 - 11:45am

Hello there,

I believe I have already answered this question many times but I will answer again...

As detailed in the documentation, you must make sure that the Asterisk voicemail has polling configured, the "check_install" tool should have warned you (maybe you did not run it?). To do this you have to edit the voicemail configuration file "/etc/asterisk/voicemail.conf" or one of its included file and uncomment:

pollmailboxes=yes
pollfreq=30

and then restart asterisk via the CLI.
This will allow the Asterisk voicemail to check every 30s if the voicemail repo has been changed outside of the the regular voicemail IVR. That should do the trick.

Regards

--

---
aastra1
Aastra XML scripts 2.3.0 now available



pythonpoole
Posts: 10
 Member Since:
2008-04-28
Thank you, that seems to
Fri, 08/06/2010 - 8:41pm

Thank you, that seems to have done the trick. I'm not sure why I missed that before.



ehall
Posts: 1
 Member Since:
2007-01-25
Thanks
Fri, 01/14/2011 - 5:10am

WOW been working on this for a few months and it was just 2 lines! Thanks aastra1



SkykingOH
Posts: 9681
 Member Since:
2007-12-17
ehall, that's amazing you
Fri, 01/14/2011 - 8:15am

ehall, that's amazing you went two months and never read the documentation.

--

Scott

aka "Skyking"



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