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Voicemail Page Load Error

DrRob
Posts: 13
 Member Since:
2007-03-16
Submitted by DrRob on Mon, 03/09/2009 - 3:28pm.

After installing the aastra scripts, I take a freshly factory reset 480i ct and fire her up. She goes through the automatic boot process, finds the firmware, reboots, and eventually lands at the screen with the 'startup' option. I'm able to login, it gets the configs, and restarts. When it restarts I can see my home screen for a brief moment and then a Page Load Error with "Done" being the softkey in the lower right for approximately 30-60 seconds. Pressing "Done" has no effect. The error screen then goes away and my home screen shows up perfectly normal. If I restart the phone, I no longer see that Page Load Error and it boots promptly to my home screen.

I'm able to make calls and navigate through the xml apps with ease. However, when it comes to playing a voicemail from the visual voicemail app, I instead get a "Loading Page..." message for about 30 seconds, followed by two beeps and then kicks me back to the voicemail info without ever playing it.

My skills in this arena are that of a novice at best. What additional information can I provide or troubleshooting steps can i follow to try and get to the bottom of this problem?

A few tidbits that may or may not be helpful:

- When I Logout, the MAC.cfg is not deleted from /tftpboot
- Using VMWare and setting multiple snapshots to make troubleshooting as painless as possible
- the 480i ct that I'm testing with I bring back and forth between this test lab and a production Trix environment that has a much older set of these Aastra scripts, but the voicemail app works as expected. I factory reset the phone each time I switch from production to the lab.

‹ New Bounty for Ethan on 57i's. Queue Login / Logout App 6730i XML Provisioning - Help! ›

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gguldens
Posts: 17
 Member Since:
2008-08-16
Page load on screen
Mon, 03/09/2009 - 4:17pm

DrRob;
Has a similar happening with my 9133i phones after upgrading the scripts. In my case, the fix was to edit /tftpboot/aastra.cfg and add either the hostname or the IP address of the Trixbox system into the http:/// string ater the first two "/"s and reload the telephone. You may need to reload asterisk, I actually rebooted the entire server in between, so I am not completely sure how much reloading will do the job.


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DrRob
Posts: 13
 Member Since:
2007-03-16
Are you saying to put this
Mon, 03/09/2009 - 4:30pm

Are you saying to put this in anywhere specifically or everywhere there is an http path?

The only spots where I have http paths in my aastra.cfg are action uri startup, softkey1/prgkey1 values for the startup key. All three are http://10.0.16.116/aastra/startup/init.php


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boeingpilot
Posts: 85
 Member Since:
2008-01-24
Has anyone come up with a
Sat, 04/25/2009 - 8:04am

Has anyone come up with a fix for this?

I loaded the latest xml scripts, still same as Dr. Rob. I'm ready to deploy, but this would be a game killer with my customers. On the other hand if I can get it to work, I have a feature hardly anyone can touch. BTW, I see that users on the PIAF forum have the same issue.

Note - after the two beeps it appears that the phone recognizes a missed call from mailbox 0000? Sounds like the auto answer on intercom does not work properly from mailbox script. (It does work from extensions) Help!

This is on a 480i

Thanks!

Scott


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aastra1
Posts: 287
 Member Since:
2006-11-06
Looks like we have an issue with the 1.4.x phones
Sat, 04/25/2009 - 8:38am

Apparently there is an issue when you try to play a message from the visual VM on a 1.4.x phone (480i/580iCT and 9133i). This has been reproduced, I wish this had been found during the beta process as we did not do many tests on the 1.4.x phones.
We will have a look next week.

Regards

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aastra1
Aastra XML scripts 2.3.0 now available


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DrRob
Posts: 13
 Member Since:
2007-03-16
woo!
Sat, 04/25/2009 - 10:29am

Glad this finally caught some traction. Here's to hoping the people smarter than I can find a solution for this. Currently we're listening to voicemails through our PC's. . . Yuck


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boeingpilot
Posts: 85
 Member Since:
2008-01-24
Thanks!.... The 480i is our
Sat, 04/25/2009 - 11:59am

Thanks!.... The 480i is our phone of choice, so if this can get working, greatly appreciated


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aastra1
Posts: 287
 Member Since:
2006-11-06
One day you should switch to the 9480i
Sat, 04/25/2009 - 12:25pm

We all love the 480i but if you really want to benefit from all the latest developments you should consider moving to the 9480i which supports the 2.x firmware stream. We will fix this bug ASAP.

aastra1

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aastra1
Aastra XML scripts 2.3.0 now available


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fredo
Posts: 56
 Member Since:
2006-06-08
Ditto on this error on
Sun, 04/26/2009 - 5:55pm

Ditto on this error on 9133i.


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aastra1
Posts: 287
 Member Since:
2006-11-06
9133i does not not support Visual VM
Mon, 04/27/2009 - 6:54am

Hello Fredo,

What do you mean by 'Ditto on this error on 9133i', the Visual VM application is not supported by the 9133i only, in the 2.2.1 version of the scripts we just added 9143i, 53i, 6730i and 6731i to the list of phones supporting the application but it has never been developped for the 9133i.

So let us know what you observe. If you try to install it on a 9133i you should immeidiately get an error message saying that the phone is not supported.

aastra1

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aastra1
Aastra XML scripts 2.3.0 now available


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aastra1
Posts: 287
 Member Since:
2006-11-06
Reproduced and fixed
Tue, 04/28/2009 - 1:24pm

We manage to reproduce and fix this bug. The problem is in fact a race condition between the Asterisk server trying to call a phone and the phone being locked waiting for an answer from the XML scripts, the problem depends on the load of the phone and of the server. This is an issue only on the phones running 1.4.x firmware as with 2.x the XML GET are not blocking anymore.

Anyway it is fixed. As we were fixing it, we discovered some other impacts on the 480i/480iCT (presence, music player) as well as some impacts on the 9133i (directory, parking, presence), the changes are too long to be provided as text in a forum so we have decided to create the official Patch 1 of aastra-xml-scripts 2.2.1.

Changelog Patch 1 4/28/09

  1. Cannot unnotify return status if voice message notification
  2. Various locks on 9133i/480i/480iCT in applications making an incoming phone call or dialing out (Visual VM, Visual Parking...)

Patch Installation
Logged as root on the console

cd /tmp
wget http://65.205.71.13/2.2.1/aastra-xml-scripts-2.2.1-patch-1.run
chmod +x aastra-xml-scripts-2.2.1-patch-1.run
./aastra-xml-scripts-2.2.1-patch-1.run

No need to reboot only php files are updated.

Let us know if you still have the problem but based on our tests the patch should fix these issues. Also it is totally normal that the MAC.cfg file is not deleted when the user logs out, we have to create an empty file in order to get the right boot sequence.

Regards

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aastra1
Aastra XML scripts 2.3.0 now available


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DrRob
Posts: 13
 Member Since:
2007-03-16
Patching report
Tue, 04/28/2009 - 2:18pm

I've applied the patches as instructed and now the voicemail does play on the device a la speakerphone. However, I still get the page load error message. Hints? Tips? Anything I can provide to help diagnose?


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aastra1
Posts: 287
 Member Since:
2006-11-06
Are you running the 2.2.1 scripts?
Tue, 04/28/2009 - 7:08pm

Just checking as the patch does not check if the scripts are actually installed or installed with the right version (that will be fixed tomorrow). Are you running the scripts 2.2.1? If you are running 2.2.0 the patch will not work, you need to install 2.2.1 and run again the patch script.

If you are experiencing this problem with 2.2.1 then we will go pm to investigate further.

Regards

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aastra1
Aastra XML scripts 2.3.0 now available


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DrRob
Posts: 13
 Member Since:
2007-03-16
ah ha!
Wed, 04/29/2009 - 3:40pm

That did the trick. I wasn't aware that 2.2.1 was brand new. . I was applying the patch to 2.2.0. We'll let that test out for a few days and I'll report back if anything funny happens.


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aastra1
Posts: 287
 Member Since:
2006-11-06
Glad to hear that!
Thu, 04/30/2009 - 9:22am

Yes 2.2.1 has been released last week with a lot of enhancements. The patch script has been updated to check if 2.2.1 is installed before patching.

Regards

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aastra1
Aastra XML scripts 2.3.0 now available


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btrent98
Posts: 6
 Member Since:
2009-04-28
Another Patching Report
Thu, 04/30/2009 - 3:43pm

I second what DrRob said -- I just applied the patch to the 2.2.1-1 rpm which was downloaded and installed as an update last Saturday 4/25. The Voicemail functions on our 480i's (which had been failing) now seem to work fine. Just as in DrRob's case, though, we still get a "Page Load Error" on the reboot after supplying extension/password to login. I'll be glad to help in testing anything else out if necessary.


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fredo
Posts: 56
 Member Since:
2006-06-08
Sorry, I didn't get an email
Thu, 04/30/2009 - 6:35pm

Sorry, I didn't get an email notice that the thread had been updated. Just logged in now to see.
What I mean is that like the user in post #2 of this thread, I get "Page Load Error" after logging in to the 9133i phones. We are running version 2.2.1-1 of the xml scripts.
Basically, all I've done is:
yum install aastra-ipphone
yum install aastra-xml-scripts
and then pointed the 9133i at the server to get it's config.
When we log in, we get that error. Picking up the handset and replacing it clears the error, but it's annoying to have to deal with (and potentially confusing for the users).

Also, how/where can I edit the config for the buttons on the 9133i these scripts provide? I'd like to customize a couple of them.

Thanks!


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fredo
Posts: 56
 Member Since:
2006-06-08
Ok, I just applied the patch
Thu, 04/30/2009 - 6:50pm

Ok, I just applied the patch and that seems to have cleared up the error.

I'd still like to know how to edit the buttons though.
Thanks!


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fredo
Posts: 56
 Member Since:
2006-06-08
Ok, I figured out that one
Wed, 05/06/2009 - 12:01pm

Ok, I figured out that one edits the /var/www/html/aastra/asterisk/demo-user.prf to change the buttons.

However, i was wrong about the page load error going away with the patch. I still get it on my 9133i phones on login.


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aastra1
Posts: 287
 Member Since:
2006-11-06
Yes there is a buf with the 9133i
Wed, 05/06/2009 - 12:19pm

Hi fredo,

We reproduced the bug with the 9133i displaying 'Page load error' after entering the user credentials and reboot. We are working on it, what we can tell is that the phones need to be rebooted a second time when this happens or some settings are not done.
It is not an obvious bug we will let you know when a fix is available (if any).

Regards

aastra1

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aastra1
Aastra XML scripts 2.3.0 now available


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