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Grandstream Technical Support has disappeared

joshpatten
Posts: 733
 Member Since:
2007-01-20
Submitted by joshpatten on Tue, 09/30/2008 - 7:43pm.

At first Grandstream technical support was pretty good. They took no more that 2 days to respond to some pretty technically gritty issues. They sent me test firmwares for the GXP-2020 in hopes of resolving my issues. All was going well until about 3 weeks ago when all the sudden the communication STOPPED!

I haven't heard anything yet. I have tried calling the Los Angeles office tech support and get the voicemail EVERY TIME. Did everyone quit in LA? I can usually get ahold of someone in the Dallas office, but they heven't been the ones working on my problem.

Tell me Grandstream, why can't you respond to my technical support requests?

FYI: ticket 2008081299001512 regarding GXP-2010/2020 Eventlist BLF/dialog events

‹ Grandstream GXP 200 stopped working - all LEDs lit up Setup for GXW-4104 ›

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joshpatten
Posts: 733
 Member Since:
2007-01-20
OK, turns out that the
Thu, 10/02/2008 - 7:36pm

OK, turns out that the person I was corresponding with had been out of the office for training. I spoke with this person on the phone and we are back on track. BTW grandstream does have phone support in addition to email support. The phone numbers on their website have tech support.

Carry on.


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