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Aastra 57i goes to "no service", must reboot

leroyplock
Posts: 41
 Member Since:
2007-06-08
Submitted by leroyplock on Tue, 03/11/2008 - 8:44am.

Greetings,

We are running Trixbox 2.2, Asterisk 1.2.23, with about 100 Aastra 57is, firmware 2.1.1.71.

Randomly, with no pattern we've detected, we'll have phones display "no service" and will not ring when called. Phone is still on the network (ping-able) and you can still make calls. It's as if they've un-registered themselves. Reboot the phone and all is well again. Some phones have never done it, some have done it once, some have done it several times. Other than this the system is working great.

Anyone have any ideas for me? Many thanks.

‹ Aastra 6739i Config File aastra 6731i dropping calls at 45 minutes ›

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xinsight
Posts: 18
 Member Since:
2008-01-17
same problem
Sat, 03/15/2008 - 12:42pm

I have the same problem. It's been the only annoyance with my aastra 9133i.

I noticed that there is a new firmware for the 5i phones. Couldn't help but notice this little tid bit:

"Fixed crash after the phone looses connectivity to the server and goes into the "No Service" state."

http://www.trixbox.org/forums/vendor-moderated-forums/aastra-endp...

It must be a known issue. I'm not sure why Aastra hasn't fixed the bug in all their phones.

--

Build your own PBX
pbxer.com


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leroyplock
Posts: 41
 Member Since:
2007-06-08
Firmware?
Mon, 03/17/2008 - 7:24am

We are testing the newest firmware and it looks promising. Too early to be sure, since the problem is intermittent.


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xinsight
Posts: 18
 Member Since:
2008-01-17
possible workaround
Wed, 03/19/2008 - 5:47pm

I may have a workaround.. check my other post:

http://www.trixbox.org/forums/vendor-moderated-forums/aastra-endp...

--

Build your own PBX
pbxer.com


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markwho
Posts: 675
 Member Since:
2006-09-24
I installed the latest
Wed, 03/19/2008 - 7:41pm

I installed the latest firmware 2.2 and haven't seen this problem.


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leroyplock
Posts: 41
 Member Since:
2007-06-08
2.1.2.30 seems to fix it, not sure yet
Thu, 03/20/2008 - 7:32am

We went to firmware 2.1.2.30 and haven't had any repeats of this problem yet, but it's only been a few days. Firmware 2.2 is really new...


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aastra2
Posts: 324
 Member Since:
2006-10-05
leroyplock wrote: We went to
Thu, 03/20/2008 - 8:11am
leroyplock wrote:
We went to firmware 2.1.2.30

I'd highly recommend using 2.2.0 if you suffer from registration problems (network issues, etc.) resulting in the phone displaying No Service. One of the issues resolved in 2.2.0 was a phone crash caused by the phone going into the No Service state, by only upgrading to 2.1.2.30 I fear you are sitting on a ticking time-bomb.

--

----
Gareth

Firmware 2.5.1 available.
Download it from www.aastratelecom.com


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leroyplock
Posts: 41
 Member Since:
2007-06-08
Thanks for the heads up
Thu, 03/20/2008 - 9:19am

will start testing 2.2.0 right away


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mustardman
Posts: 1289
 Member Since:
2006-06-18
Not necessarily a fix but if
Thu, 03/20/2008 - 5:56pm

Not necessarily a fix but if you try set
sip registration period: 120
sip registration retry timer: 120

in your cfg file the phone should re-register every couple minutes assuming it's not crashing.


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leroyplock
Posts: 41
 Member Since:
2007-06-08
2.2.0 seems good
Fri, 04/04/2008 - 3:26pm

FYI, this problem has completely disappeared since we updated to 2.2.0.


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DanyboyTBMX
Posts: 2
 Member Since:
2009-10-20
Seem problem with some trixbox version.
Thu, 10/22/2009 - 9:13am

I have problems with the No Service messages we prove different version of trixbox but the same problem.
we udate the firmware with the package aastra-ipphone that is in the pachage from trixbox. but the same problem.
The firmware that actually we have is 2.5.1.41, we will try with the "registration period" at 3600 but i not sure i this is the correct.
I will inform you if this work


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DanyboyTBMX
Posts: 2
 Member Since:
2009-10-20
That no function.
Mon, 10/26/2009 - 12:25pm

Any change, if you have any idea please post something.


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grandanet
Posts: 5
 Member Since:
2010-01-03
Solution for "No Service"
Sun, 01/03/2010 - 8:10am

This is a registration timeout message, the solution is to set the SIP registration times to never expire.

For example, Aastra 480i

Go to -> Global SIP

Under the = Basic SIP Network Settings

Registration Period = 0

Under the = Advanced SIP Settings

Registration Failed Retry Timer = 1
Registration Timeout Retry Timer = 120
Registration Renewal Timer = 0

Let me know if this helps...

--------------------------
GrAnDaNET :-)

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--------------------------
GrAnDaNET :-)


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firemen
Posts: 1
 Member Since:
2010-01-19
STill "No service"
Tue, 01/19/2010 - 10:29am

Hello

I tried the "Grandanet" solution but still "no service" happen on my seven 6757ict

All the phone are on the same local network, with a 48 ports poe switch
the no service seem to happen to all the aastra phone almost in the same time,
On the same network polycom: ip650, ip335, external iax softphone and internal sip softphone work flawless!!

The Software is: 2.5.2.1010
The bootromm is: 2.4.0.80

I Also tried the qualify= no
Witout any luck too.

The phone run on the wonderfull aastra Xml script, and the problem seem to be present only since the script is running!
During the test period of the pbx and phone... the phone was simply running as sip extension without any problem, and the script setup was not run on the server before the problem begin!!

Any help will be apprciated!!
Thank you
Gaetan


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mst
Posts: 313
 Member Since:
2008-05-02
Is there final work around
Sat, 06/12/2010 - 8:28am

Is there final work around to the problem with Aastra 57i NO SERVICE on a screen?

Just updated all phones to the newest firmware but looks like this not helped.

WHat ia work around to resolve that issue? Tried all above fixes and no luck.


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