Home » Forums » Community Edition » HUDlite on trixbox CE

Hudlite connects. Unable to dial

NSabo
Posts: 17
 Member Since:
2007-10-15
Submitted by NSabo on Thu, 01/03/2008 - 9:09am.

I have an updated trixbox CE server with Hudlite Server running. Admin package is installed and configured. Latest Hudlite client is installed and configured. The client connects to the server just fine. But I am unable to dial an extension or number. Calls out from the client don't do anything. Calls to the hudlite client extension get a fast busy signal. When I right click an ext in the Hudlite client window, the only opttion available is Call Voicemail. And that doesn't work. Any ideas? I;m about to uninstall and reinstall the Server and Admin packages. Thanks!

‹ Hudlite Client Centos5 Workstation HUD is "running" but not listening ›

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phonebuff
Posts: 445
 Member Since:
2007-02-15
Same Issue --
Thu, 01/03/2008 - 7:05pm

Hi,

Same issue here I think an error in the Connect.xml .. I suspect this is a configuration as I see Local Host connect issues in the Asterisk/full.log that seem to correspond here and match the locahost name function.

Did you find an answer ??

In the Directory /usr/local/fonality/hud/logs
File name server.log shows connection issues..

2008-01-03 20:51:25: socketError> attempting reconnect to asterisk in 5 seconds
2008-01-03 20:51:30: socketError> Could not keep/initiate a connection with the asterisk mananger interface. Client socket encountered read error 0: Normal disconnection.. Is Aserisk running? Is HUD and your Asterisk manager interface configured properly?

2008-01-03 20:51:30: socketError> attempting reconnect to asterisk in 5 seconds
2008-01-03 20:51:35: socketError> Could not keep/initiate a connection with the asterisk mananger interface. Client socket encountered read error 0: Normal disconnection.. Is Aserisk running? Is HUD and your Asterisk manager interface configured properly?

== Connect attempt from '127.0.0.1' unable to authenticate
== Connect attempt from '127.0.0.1' unable to authenticate


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kerryg
Posts: 6793
 Member Since:
2006-05-31
When reporting an issue like
Thu, 01/03/2008 - 7:12pm

When reporting an issue like this it is critical that we know what version of trixbox you are using and what, if any, updates you have done to it.

--

Kerry Garrison
http://www.VoipStore.com - http://3cxbook.com
(888) VOIPSTORE - (888) 864-7786


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phonebuff
Posts: 445
 Member Since:
2007-02-15
Sorry --
Thu, 01/03/2008 - 7:23pm

I have the Latest ISO for 2.4 on the box.. Pulled Tuesday Am. (1/1/08)

No changes other than configurations through FreepBX..

HudLite server install through Package Manager 1.4.32-1
tbm-hudadmin 1.2.0.23-4

Selected Yes - No - No In server admin poup for Recording options.

/etc/hossts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 trixbox1.localdomain trixbox1 localhost.localdomain localhost


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kerryg
Posts: 6793
 Member Since:
2006-05-31
Thanks, I will be at home
Thu, 01/03/2008 - 7:23pm

Thanks, I will be at home tomorrow and will test it.

--

Kerry Garrison
http://www.VoipStore.com - http://3cxbook.com
(888) VOIPSTORE - (888) 864-7786


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phonebuff
Posts: 445
 Member Since:
2007-02-15
Also see --
Thu, 01/03/2008 - 7:33pm

Kerry,

Also see this posting -- Same New box just came online for production today --
http://www.trixbox.org/forums/trixbox-forums/open-discussion/weird-trixb...

Hope you can shed some light. But one thing I noticed is most connections are to the eth0 address of 10.2.1.7 including the Asterisk Information message.
Asterisk Info: trixbox1.localdomain (10.2.1.7)

Should Hud have the 10.2.1.7 or a name from etc/hosts to correspond to 10.2.1.7 instead of localhost in the connect.xml


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TDF
Posts: 483
 Member Since:
2006-12-19
I noticed it too on 2.4, I
Thu, 01/03/2008 - 7:47pm

I noticed it too on 2.4, I was setting up chan_mobile and saw the connect stuff coming up.


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phonebuff
Posts: 445
 Member Since:
2007-02-15
Still learning --
Fri, 01/04/2008 - 6:17am

I am still learning some of this stuff, but based on something pointed to me in another thread I noticed that the context [AstTapi] did not have a valid permit= within it.

Changed mine to permit=127.0.0.1 same as other sections.

Will update after I get I chance to test latter today..


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devhellaux
Posts: 2
 Member Since:
2008-01-08
seriously..
Tue, 01/08/2008 - 9:32am

I've been with trixbox for a year now.. and I have NEVER EVER in any release of trixbox seen a functioning hudlite-server..

hudlite-server simply doesn't work.. I see posts where people say that everything is ok.. but I have used trixbox "as is" out-of-the-box-and-no-modfication without success.. I use linux and I am an network admin.. I have spent hours with the troubles hudlite had.

trixbox reached now version 2.5.0.. wow.. congrats.. and why is hudlite still not working? and why does mostly everyone have the same issue, that hudlite-server is running but you can't place any calls?? why are the solutions "editing this and that" not implemented if they work??

and even if hudlite is "free", if you can't provide real info and solutions for your product, then take it off the market.. "free" does not mean that you can throw it out there where people try to use it because it does have a cool thing to it.. but when they have trouble you leave them alone? how much you care about your own product dear fonality guys can be seen on the www.hudlite.org site... updated news from jan 2007??? are you serious? I believe that a growing comunity has right in thinking that you try to get the most out of it with the least effort, and that the issues wich are solved by the community are implemented in the pay-versions of this product.. and the "free" stuff suffers..

I'm sorry for pissing off a couple of persons, but after a year of waiting for a functioning hudlite-server/trixbox combination I'm just too frustrated.. sorry..

if anyone would like to show me a functioning hudlite-server/trixbox installation, please.. I'm here on my knees begging to see it working...

thank you..

regards

danny


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RayGannon
Posts: 101
 Member Since:
2006-05-31
Works for me
Tue, 01/08/2008 - 11:57am

I've got 53 users at our site using HUDlite without any major problems. We can dial directly from HUD and call pops work well enough. We cannot get HUDlite working for our remote users and it does not currently support IAX connections. But those are well known limitations at this point.

The TAPI implimentation doesn't seem to work all that well. Probably not a HUDlite issue as much as an asterisk manager issue though.

devhellaux,
Maybe you could try having somebody "less experienced" try the install and configuration ? HUDlite and trixbox seem to be more focused towards the average user and perhaps your making assumptions based on your experience. Sometimes the average user needs to be lead down a different path than an experieced system administrator would take.

Try to keep in mind HUDlite was developed for a very different environment and "ported" to trixbox CE. Reading through the posts here and on the dev blog make it clear they are working on a completely seperate path for the next version of HUDlite.

There are also several other commercially available tools that work with trixbox CE. Sometimes you have to spend a few bucks if the free tools don't meet your needs.


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devhellaux
Posts: 2
 Member Since:
2008-01-08
thanks for your reply ray..
Wed, 01/09/2008 - 4:00pm

... but I guess I did not make myself clear, I'm sorry..

what I was trying to explain, is the fact that I've tried standard-super-stupid-installs.. means, put in the cd, boot computer, install trixbox with any defaults available, configured trixbox to operate with 2 trunks and 3 sipphones.. sipphones work fine.. then install hudliteserver and hudadmin as told in the installationprocedures.. installed hudliteclient on workstations.. and hud won't operate as it should..

how much simpler can you do an install? It has nothing to do with my level of experience.. I install trixbox and hudlite as straightforward as possible.. and what do you get? a non-working system.. great.. I've done this with several versions of trixbox and hudlite.. and it never worked.. I don't mind spending a few bucks for other products, it makes me sad to see a piece of software with potential not working for several versions.. if it doesn't work.. why "port" it to trixbox CE in the first place?!?!?

when's that "next version" coming? will that version function?
no offence RayGannon, but your arguments did not convince me. and as always I still don't have any productive answers to what is going on..

regards


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cldenton
Posts: 29
 Member Since:
2007-02-28
Easy fix....
Wed, 01/09/2008 - 6:08pm

HUD automatically dials a 9+ the number that you put in the call box. Just add a 9NXXXXXX, 9NXXNXXXXXX, and 91NXXNXXXXXX to your default outbound route, and add 9|NXXXXXX, 9|NXXNXXXXXX, and 9|1NXXNXXXXXX to your trunk(s). Now, hudlite will successfully call the outside world.


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RayGannon
Posts: 101
 Member Since:
2006-05-31
What's not working
Thu, 01/10/2008 - 10:48am

devhellaux
I guess one item I'm not picking up from your previous posts is what portion of HUDlite is not working for you. Are the services running ? Have you tried stopping and restarting the services ? Are you not able to get a client to connect ? Are you able to connect clients but not able to get dialing or call pops to work ?


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NSabo
Posts: 17
 Member Since:
2007-10-15
My Hudlite server is up. My
Thu, 01/10/2008 - 11:01am

My Hudlite server is up. My Hudlite Client connects and shows me all the extensions. It just won't let me call anything. All options are greyed out.


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stevenorris
Posts: 9
 Member Since:
2008-01-15
Easy fix.... Thanks, but, easier in client
Mon, 01/21/2008 - 3:40pm

I have client 1.1.1170 and I just go to settings, then dialing and uncheck the prepend 9 if number length is greater than 6. Then I didn't have to edit my trunk and outbound (which, didn't work, by the way).

Found this setting after trying your fix and undoing it, now I can make an outbound call from Hudlite like a charm. I am digging Hudlite and considering rolling it out wide.


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isourcemarketing
Posts: 29
 Member Since:
2007-04-01
Thought I'd add my problems too...
Thu, 01/24/2008 - 5:06pm

Unchecking "dial 9" or adding it to my trunks is useless. I have a new install of Trix CE and the latest hud server/client. I've installed 2 clients neither able to call out or call eachothers extensions. It's just X'd out. Kind of tired of playing with it but I will let everyone know if I find a REAL solution. Also, the documentation is weak and this does not convince me to buy any upgraded version...b.o.l


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wtodd
Posts: 339
 Member Since:
2007-04-29
trixbox v. 2.4.x and HUDlite clients
Thu, 01/24/2008 - 7:41pm

I think there could be some issues with hudlite and 2.4.x CE --

I had a fully functional hudlite in 2.2.x CE and upon reloading hudlite in 2.4.x, am able to drag to dial (after the dial nine is unchecked of course) see all active lines come and go in their respectively proper colour schemes (although lines dont stay lit for the entire call normally, although settings are pointed to that option).

When receiving a call on one computer/phone combo however, using the option to drop the call to voicemail - disconnects the caller - on another computer/extension, it does not. In such case that one line is already engaged and a second line tries to call in and you try to send to voicemail, it disconnects both lines - whereas again on a different extension - it doesnt.

As i have done several uninstalls / reinstalls on one comptuer ( the one i have issues with ) as opposed to the new computer which just works (both using windows vista biz. btw) could it be possible that something from an old hudlite build gets stuck in the registry somewhere and messes things up?

I am most inclined to believe that hudlite is mostly fine and the client side is where the problem exists.

Hope this helps with a direction to peek around this issue. I can imagine that if hudlite were FULLY functional, that it would be very sweet indeed. Great idea for sure!

FYI - just to be sure; i un-installed HUDlite from Vista, rebooted computer then re-installed.

Still no change...


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citrix34
Posts: 3
 Member Since:
2006-06-02
Find a solution
Mon, 03/03/2008 - 8:10am

Check this file : /etc/asterisk/manager_custom.conf
add :

[remote_mgr]
secret=0chanc3yo
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read=system,call,log,verbose,command,agent,user
write=system,call,log,verbose,command,agent,user

Save and reboot !
For me taht's OK now !!!


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NameOfTheDragon
Posts: 17
 Member Since:
2007-08-19
Easier fix...
Mon, 03/10/2008 - 11:24am

You could do all that, but the tail is wagging the dog. An easier fix is to turn of the "prepend 9" option in HUDLite under Settings | Dialling...


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joshpatten
Posts: 733
 Member Since:
2007-01-20
citrix34: that solved the
Thu, 03/13/2008 - 11:34am

citrix34: that solved the problem for me. It appears that that user is not added in some cases. Very strange. Now that it's fixed, I get to go back to wishing HUD Pro was available for purchase on Trixbox CE.


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randy7376
Posts: 89
 Member Since:
2006-10-10
RE: Find a solution
Wed, 03/26/2008 - 12:35pm

Thanks, citrix34!

That seems to have solved my issue with HUDLite and a fresh trixbox 2.6.0.5 installation.

I believe this is the same issue that devhellaux was experiencing in the previous posts above.

My question is: Where is this even documented? I've looked for the past day, off and on, and finally came across this post. It's certainly nowhere to be found on the hudlite.org website nor in the HUDlite setup guide found elsewhere on trixbox.org. I'm curious as to where you found it (possibly a running system?)...

On my system, the /etc/asterisk/manager_custom.conf and /etc/asterisk/manager_additional.conf files were both empty after installation of the hudlite-server package and hudadmin module from yum.

Thanks, again, for the information!

--Randy


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citapinc
Posts: 245
 Member Since:
2007-10-13
FOUND a solution
Wed, 03/26/2008 - 3:32pm

Citrix34 and everyone else:

I just installed HUDlite on my Vista Business 64-bit machine and it wasn't working at all. I just added the manager_custom.conf file with the settings that citrix34 gave us, then executed the "restart now" command and now HUDlite works perfectly. Even the TAPI functions work!

Kerry, can you please update the HUDServer install so it makes these simple changes to the manager_custom.conf file. It seems to solve everyone's problems.

Dean
Anaheim, CA


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NSabo
Posts: 17
 Member Since:
2007-10-15
None of this has helped me.
Wed, 03/26/2008 - 4:36pm

None of this has helped me. I still have the same issues. It just doesn't dial.


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GSnover
Posts: 1432
 Member Since:
2006-11-19
Working well on 2.6.0.7 after applying the fix to the .conf
Fri, 04/04/2008 - 8:22am

Hudlite.org is back!

Greg


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kengai11
Posts: 1
 Member Since:
2008-04-13
Frenchi have big problème
Sun, 04/27/2008 - 6:31am

[remote_mgr]
secret=0chanc3yo ======>This is a password ??????
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read=system,call,log,verbose,command,agent,user
write=system,call,log,verbose,command,agent,user


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NSabo
Posts: 17
 Member Since:
2007-10-15
X lite
Mon, 04/28/2008 - 8:18am

I tried X-lite for my softphone. That one connects to the server and lets me dial extensions and external numbers, but as soon as the other part picks up, x-lite crashes.


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d2_admin
Posts: 1
 Member Since:
2008-01-25
Still looking for a solution
Thu, 05/08/2008 - 11:50am

I also am having problems with hud. I tried to implement the fix you have here and I still am unable to get the option of dialling the extension. If I start up xlite, I have no problem with it working. Can anyone suggest another fix? Oh and I have also unchecked 'prepend 9'


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jdelaunay
Posts: 4
 Member Since:
2008-05-08
Still not Working
Fri, 05/09/2008 - 2:50am

My etc/asterisk/manager_custom.conf is already with this settings
I have trixbox ce 2.6.1.0 and hdlite running
I can connect the HUDlite client I see the other clients (without status) and I can't dial any nummbers
could anyone Help ?


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jdelaunay
Posts: 4
 Member Since:
2008-05-08
I'm looking forward a solution
Mon, 05/12/2008 - 6:56am

anyone could help ?


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clk
Posts: 1
 Member Since:
2008-04-10
You are not the only one..
Fri, 05/16/2008 - 5:37am

I have a similar problem. HUDlite wont dial.
When I use x-lite to dial a user connected with HUDlite I get "The person you are calling is unavailable".
I had a problem with all extensions being greyed out in HUDlite, but restarting asterisk solved this - but i still cant place a call to the online extensions - all local btw.

I noticed also that the extension that is connected via HUDlite appears to be offline in the asterisk panel. Something is not cookin' here, maybe because I am newbie chef...

Christian


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bigdog
Posts: 8
 Member Since:
2007-03-22
How I solved my problem
Thu, 05/22/2008 - 8:56am

I'm running Trixbox 2.6.0.2 and the hudserver would not connect. The client would connect to the hudserver but it was unable to connect to the asterisk manager and giving me errors.

2008-05-22 03:19:23: socketError> attempting reconnect to asterisk in 5 seconds
2008-05-22 03:19:30: socketError> Could not keep/initiate a connection with the asterisk mananger interface. Client socket encountered read error 104: Connection reset by peer. Is Aserisk running? Is HUD and your Asterisk manager interface configured properly?

I checked the context.xml and manager_custom.conf and they were setup correctly. I decided to try the admin account and it worked. Not sure why, I shelved the problem for right now.


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ZystemsK
Posts: 16
 Member Since:
2008-08-26
I'm having the same issue. I
Tue, 08/26/2008 - 4:11pm

I'm having the same issue. I installed hudlite-server on my FC9 machine and the clients can connect, they just cannot dial. Using the only public version of the server I could find, which was 1.4.32. Using the latest HUD client on XP machines.

extensions.conf:
exten => 1234,1,Dial(SIP/user1)
exten => 4321,n,Dial(SIP/user2)
exten => 1122,n,Dial(SIP/user3)

sip.conf:
[user1]
type=friend
;regexten=1234
username=user1
secret=mypass
host=dynamic
context=tutorial

users.xml:

<opt>
  <sip1234>
      <e1234>User1Phone</e1234>
      <e1234>user1</e1234>
      <e1234>user1</e1234>
      <e1234>my@email</e1234>
      <e1234>User1</e1234>
      <e1234>5551231234</e1234>
      <e1234>10000</e1234>
  </sip1234>
(other users)
</opt>

I can connect, we can see each other (3 of us), but cannot dial. I can use X-Lite to dial to my own extension.

I used -debug2 to see the output when I place calls. Here's what I see:
Action: Originate
Channel: SIP/1234
Context: from-internal
Exten: 1234
Priority: 1
Callerid: user1

Relay:socketInput> Response: Error
Event:store> Starting in the middle of an event with (Response:
Error) so we'll skip
Relay:socketInput> Message: Originate failed
Event:store> Starting in the middle of an event with (Message:
Originate failed) so we'll skip
Relay:socketInput>

Here's the output from Asterisk (1.4.2)
[Aug 26 17:28:08] WARNING[30940]: chan_sip.c:2921 create_addr: No such host: 1234
Really destroying SIP dialog '43b964a234a148a917b7e32a31c1f064@127.0.0.1' Method: INVITE
[Aug 26 17:28:08] NOTICE[30940]: channel.c:2863 __ast_request_and_dial: Unable to request channel SIP/1234
localhost*CLI>

I have no idea what to do. Searching turns up nothing and I don't want to pay $600 for a similar solution.

Thanks.


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ZystemsK
Posts: 16
 Member Since:
2008-08-26
I haven't added that stuff
Wed, 08/27/2008 - 4:54pm

I haven't added that stuff to manager_custom.conf, I'll try that tomorrow. I just cannot dial anything for the life of me. We just want to just dial internal numbers for now.


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incert
Posts: 1
 Member Since:
2008-08-29
Still no dial possible
Mon, 09/01/2008 - 11:19pm

I have the same problem!

I use trixbox 2.6.1 and hudlite 1.1.1170.
I made the changes in de manage.conf described above, and I delete the append with number 9. BUT still I can see no status of the extension and no calls are possible.

Has anybody an idea fpr solving the problem?

THX


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ZystemsK
Posts: 16
 Member Since:
2008-08-26
Can someone with a working
Wed, 09/10/2008 - 6:05am

Can someone with a working server post their hudlite xml files and any relevant information from sip.conf/extensions.conf/users.conf?


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shanevanj
Posts: 18
 Member Since:
2007-01-27
Tell me where to find the files you want
Wed, 09/10/2008 - 8:47am

I am a complete linux noob and have a 30 user hudlite system working perfectly - dialling, TAPI etc. If you (ZystemsK) can tell me what (and where) to find the files you want I can send them to you

--

---
Shane - ITIL Process geek who loves Trixbox


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ZystemsK
Posts: 16
 Member Since:
2008-08-26
They would
Thu, 09/11/2008 - 2:59pm

They would be:
/etc/asterisk/sip.conf
/etc/asterisk/extensions.conf
/etc/asterisk/hud/users.xml
/usr/local/fonality/hud/confs/context.xml
/usr/local/fonality/hud/confs/connect.xml
/usr/local/fonality/hud/confs/event_mapping.xml (I think that's what it's called, it's the 3rd XML file).

Feel free to **** out any passwords or IP addresses, since I'd obviously change those, thanks.


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shanevanj
Posts: 18
 Member Since:
2007-01-27
Files for HUD config
Thu, 09/11/2008 - 11:33pm

Cool - I have the files - how do I upload here? Some are big (55K) text files ?

--

---
Shane - ITIL Process geek who loves Trixbox


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piperfect
Posts: 1
 Member Since:
2007-10-23
pm me i'll give you an ftp
Sat, 09/13/2008 - 6:30pm

pm me i'll give you an ftp login to toss them up...and link to

I am having the same problem


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spacewalks
Posts: 12
 Member Since:
2008-09-04
Same problem here. Some
Fri, 09/19/2008 - 2:32am

Same problem here. Some hints?


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ZystemsK
Posts: 16
 Member Since:
2008-08-26
I tried the files that you
Fri, 09/19/2008 - 9:50am

I tried the files that you sent me, thanks for that. However, they didn't fix anything. Still having the same issues with calling anything. I have SIP trunks setup as SIP/trunk_2 and ZAP trunks setup as ZAP/g1 (aka trunk_1). I tried doing:

[from-internal]
include = mydialplan

That should, in theory, take any SIP calls from HUDLite and toss them over my dial plan as if they were dialed from X-Lite or SIP phones.


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rageinc9
Posts: 4
 Member Since:
2008-09-25
hudlite not dialing
Wed, 10/01/2008 - 7:36am

i have TB CE 2.6.1 i had to install the hudlite server and hudlite admin manually,
i install hudlite client 1.1.1...170 on XP pro and i got connected to the hudlite server i can see the extension i can chat to that user but i cannot call that extension there is a red X over the phone icon in hutlite client, i have not dont any configuration the the TB CE as yet the only thing i did is add 2 extension.
can someone help me please.
i am a newbe to linux and TB IP-PBX systems so i have no idea on what i am doing for the most part.


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