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Polycom 330 - Dialing number begin with 00

daeum
Posts: 65
 Member Since:
2006-09-04
Submitted by daeum on Sat, 01/12/2008 - 4:44pm.

Hello

I tried to find some documentation on forums but they are confusing, so I decided to write a new topic to ask for help...

I have a TB 2.4 system with IP330 phones auto-provisioned with Endpoint manager.

The system has some dialplans begining with 00... "to be more exact 00[1-5,7,9]."
This takes different LD provider 001,002, etc... to take out international calls.

When I digit the number starting with 00x and then press send, the call goes OK, but when I try to dial the number on-hook, i get an error message inmediately after press 00... same situation is present when I digit any '00' key stroke inside normal number... example: 18001234567, when i digit 1, 8, 0, 0, the they display an error...

In theory I have to change the digitmap on sip.cfg file on /tftpboot, but I dont know exactly what I have to write there... Is no way to get the phone "free" of dialing any combination of numbers, so TB dialplan manages the dialed number to generate a call??

Thanks in advance!

‹ Polycom 550 / 650 with TB Voicemail Polycom IP 450 ›

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Mitchell
Posts: 266
 Member Since:
2007-04-12
x = 1 dialed digit [] =
Tue, 01/29/2008 - 10:50pm

x = 1 dialed digit
[] = specified range of values representing 1 digit, ie [1-9]
T = timeout value, default = 3 (1 timeout value for every digitmap)
. = variable length of the character before the ".", ie x. = 1 to many digits upto T

The catch all for you would be "x. T" but this leaves your dialplan wide open.

Or add the following values to the end of your dialplan.digitmap= statement in sip.cfg
001x. T | 002x. T ... for your LD dialmap.
And also add their associated T values (default is 3) to the dialplan.digitmap.timeout= statement
3 | 3 ...

Mitch

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Mitchell Malilay
Systems Engineer, Polycom


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ghost1
Posts: 28
 Member Since:
2009-01-02
Call transfer and anything else requiring ##
Fri, 01/23/2009 - 7:52am

Mitchell, I stumbled across this post and tried to add something to /tftpboot/sip.cfg to remedy this but to no avail.

Whenever I try to dial using # as the leadoff character I get an immediate rapid busy. I tried adding [##]xxx.T to my dial plan in sip.cfg but no change. This is on Polycom IP 330's. Right now I cannot transfer, park, etc due to this.

Help! lol

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using tbCE version 2.6.2.3
grandstream 200 and polycom 330 phones
paired with lumenvox asr


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byaru1
Posts: 15
 Member Since:
2007-06-28
Hi, I have this issue with
Tue, 09/08/2009 - 10:28pm

Hi,
I have this issue with my IP330s. Did you ever solve it? How?


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