Polycom 550's not registering
Submitted by jake on Thu, 04/26/2007 - 9:01pm.
Hey guys,
First time install. I have 3 Polycom 550's that I need help configuring.
This is what I have: Trixbox 2.1.7
Microsoft DHCP (option 66 configured)
TFTP setup
Ran setup-polycom
The phone does the following:
1) Grabs an ip address.
2) Downloads all config files from the tftp server. Even shows my custom logo upon boot.
However it does not seem to register itself onto Trixbox (authentication failure).
The full log file displays:
Apr 27 00:00:20 NOTICE[3297] chan_sip.c: Registration from 'sip:192.168.4.30@192.168.4.30' failed for '192.168.4.254' - Username/auth name mismatch
Apr 27 00:00:35 DEBUG[3297] chan_sip.c: Auto destroying call '3818ecb4-5d29f709-2715eaf6@192.168.4.254'
I tested the setting with x-lite and it works fine.
Here is my phone22.cfg file
?xml version="1.0" encoding="UTF-8" standalone="yes"?
!-- $Polycom Revision: 1.67 $ $Date: 2005/03/11 17:05:46 $ --
 
If you are using trixbox
Thu, 04/26/2007 - 10:20pm
If you are using trixbox 2.1.7 why not install the endpoint manager and use that to configure your polycom phones?
 
I did. Didn't seem to
Fri, 04/27/2007 - 5:25am
I did. Didn't seem to help.
First off the reg.1.server.1.address= is left blank.
Correct me if I'm wrong however the cfg file gets created from the polycom template file which does not have a VARIABLE in this field to replace with.
So even after manually filling in this field, it still does not log in.
I noticed with all other phones that you can configure all the other options within the Endpoint manager. With Polycom you can only specify the type of phone and who it belongs to, is this right?
I've read some places that 2.x firmware is not fully SIP compliant? Could that be the reason, my 550 is using 2.1.0.2078 firmware. Should I downgrade/upgrade?
 
that line is suppose to be
Fri, 04/27/2007 - 12:04pm
that line is suppose to be blank. Unless your phone is external. The trixbox endpoint manager creates a files called server.cfg in your tftpboot folder. Server info and time info are stored in that file.
 
Why did you do all the steps
Fri, 04/27/2007 - 12:09pm
Why did you do all the steps to automate it and then do manual config files?
 
Because it didn't work! The
Mon, 04/30/2007 - 1:17pm
Because it didn't work! The phones were still not registering.
I did get it to work in the end by removing and putting in the endpoints in again using the endpoint manager and formatting the file system on the phones. (Not to mention uploading the latest polycom firmware from the package manager).
Trust me Kerry, I've followed all your Tutorials which have been a g-d send. However whatever I tried didn't seem to work.
I think the trick was the formatting file system (to clean out the mess that I made) and the updated firmware (which some reports said that previous versions were sip compliant - can't confirm this).
 
formatting the file system
Mon, 04/30/2007 - 2:09pm
formatting the file system could have definately done the trick. I know if you make changes on the phone itself or from the web gui it automatically overrides anything in the regular config files pulled from the server.
 
Member Since:
2007-03-23