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Anyone have GXP2000, Trixbox 2.2.8, using BLF?

timd3
Posts: 18
 Member Since:
2006-08-12
Submitted by timd3 on Wed, 12/05/2007 - 4:42pm.

I have 8 Grandstream GXP2000's with "side car" extension modules, using BLF as the "Key Mode" for several FreePBX extensions that ring on these phones. Firmware version is 1.1.5.15. I upgraded to Trixbox 2.2.8, and now incoming calls, when not answered (i.e. goes to VM or the caller hangs up) make the BLF lamps continue to flash red after the call is ended. They will flash on every phone until you pick up the handset, press the offending button and let it ring at least once, then hang up. That will reset to the green light until the next missed call.
Anyone have this same configuration of Trixbox & Grandstream 2000's using BLF? If so, does the same thing happen? The culprit may be the "side car" extension unit.

‹ BLF on GXP-2000 stopped working Distinctive Rings for GXP 2020 handsets ›

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gstreammkt
Posts: 229
 Member Since:
2006-11-07
Timd3, we are looking into
Wed, 12/05/2007 - 11:02pm

Timd3, we are looking into this.


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rnsvi
Posts: 14
 Member Since:
2007-06-04
I'm running TB 2.2.9 with
Thu, 12/06/2007 - 6:18am

I'm running TB 2.2.9 with GXP-2000's at 1.1.4.18 firmware, and I noticed the flashing BLF problem when I did a page all (pages 8 extensions at once), the BLF lights went nuts until I did you like said. Called the offending extension from each phone.

No sidecars on my phones.

-Keith-


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gstreammkt
Posts: 229
 Member Since:
2006-11-07
rnsvi: Please upgrade your
Fri, 12/07/2007 - 6:53pm

rnsvi: Please upgrade your firmware to 1.1.5.15, there are numerous bugs fixed in 1.1.5.15.


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timd3
Posts: 18
 Member Since:
2006-08-12
Work-around that fixed the blinking LED problem
Thu, 01/03/2008 - 12:39pm

This ended up not fixing the problem. It would end the call if it rang through to voice mail, but if someone answered the phone, about half the time one or two of the BLF lamps would continue to blink red.
Posted earlier:
This fixed the blinking LED problem for me, hope it helps anyone with the same issue until Grandstream fixes 1.1.5.15:
I think the phone is not recognizing that the call is ended.
This workaround made the BLF LED go back to green when the call goes to VM. I changed the "Follow Me" extension in Trixbox to forward the incoming call, on no answer, to a ring group for that extension. The ring group rings the extension for 3 seconds, then sends the call to VM. Apparently, this tells the phones that the call is ended, so the BLF LED's go back to green.
It might be specific to an older phone, as well. One of the eight phones is older than the rest. I had to include this phone's extension in the ring group to get it to stop blinking the red LED on it's corresponding speed dial, even though the firmware version is identical to the rest.


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timd3
Posts: 18
 Member Since:
2006-08-12
gstreammkt: Please upgrade your firmware to 1.1.5.15
Tue, 12/11/2007 - 9:38pm

Upgrading to 1.1.5.15 caused the problem for me. It would be nice to hear a response from GS on this. Looks like a bug to me, where the phone does not recognize that the call is ended. If GS can not replicate this problem, please contact me. I tried two versions of Trixbox, two versions of Asterisk, and multiple phones, all with the same results.


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gstreammkt
Posts: 229
 Member Since:
2006-11-07
timd3: Yes, GS is now aware
Fri, 12/14/2007 - 9:11am

timd3: Yes, GS is now aware of such a bug, engineering is scheduled to debug and fix it.


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timd3
Posts: 18
 Member Since:
2006-08-12
Yes, GS is now aware of such a bug
Wed, 12/19/2007 - 5:38am

Do you have a time frame for this? Even a ballpark estimate would be helpful.


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gstreammkt
Posts: 229
 Member Since:
2006-11-07
It should be in the next
Thu, 12/20/2007 - 4:34pm

It should be in the next release, not sure when it will be released:(. (Guess might be a bit longer time due to holidays).


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timd3
Posts: 18
 Member Since:
2006-08-12
More info on BLF continuing to blink issue
Thu, 01/03/2008 - 12:39pm

I've been trying to find a common occurrence that will make this happen (or not happen). I may have stumbled on something...when I have more than 6 phones being called, one or two of the BLF lights continues to blink after the call (about 60% of the time). I doesn't seem to matter which phones, even if one of them is a Snom 360. It also doesn't seem to matter whether the extension units are attached or not. I forwarded this information to the GS tech who emailed earlier asking if the number of BLF lamps made a difference. Will continue to monitor this and update if I hear anything, or find a resolution. Does anyone know how Asterisk (or FreePBX) contacts the phones to let them know the BLF light should be blinking, red, or green? Since the phones don't seem to be getting the message that the call is ended, I wonder if this is a good place to start the trouble shooting process?


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tiberiu
Posts: 1
 Member Since:
2008-11-13
answer
Sat, 11/15/2008 - 11:00pm

You could try blending in with some Honda auto parts and maybe that will do the trick, but if not, you may require a professional.


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nttranbao
Posts: 189
 Member Since:
2008-02-16
My GXP2000 BLF okay with firmware 1.1.6.16 only
Tue, 05/05/2009 - 9:21pm

I have problems with BLF on GXP2000 with other firmwares diferent from 1.1.6.16. Even with the latest 1.1.6.46, BLF hangs/ being unresponsive...

I'm now pleased with 1.1.6.16. Trixbox 2.6.2.2.

Bao Nguyen

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IT/VOIP consultancy, VOIP eStore, Support Forum
Bao Nguyen IT Co., Ltd.
http://www.baonguyen.vn
WE MAKE IT


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